Why did an orthopedic surgeon choose Google Workspace over a $1M Epic EMR system?

Dr. Anna Chacon hosts orthopedic surgeon Dr. Daniel Paull, founder of Easy Orthopedics, who transformed his career after quitting fellowship to create an innovative mobile, insurance-free practice. Inspired by his own recovery from a devastating skiing accident at 14, Dr. Paull advocates for sustainable healthcare models that prioritize patient relationships over insurance bureaucracy. His practice operates with minimal overhead, using Google Workspace instead of expensive EMRs, proving that ethical, accessible care doesn't require wealthy patients. How can physicians escape the insurance trap while maintaining quality care?

The conversation explores critical challenges facing independent physicians: closed insurance panels forcing cash-pay models, the surprising legitimacy that one-star reviews can provide, and the dangerous Medicare fraud schemes targeting vulnerable doctors. Dr. Paull shares near-misses with telehealth scams and wound care schemes, while Dr. Chacon discusses her 53 medical licenses and the reality of practicing in saturated markets like South Florida. "I'd rather sit home and do nothing than let someone bill on my behalf," Dr. Paull declares, emphasizing the importance of maintaining control over one's medical license.

In This Episode:

• (00:00) Dr. Paull reveals how a skiing accident at 14 inspired his orthopedic career
• (05:36) The birth of Easy Orthopedics: quitting fellowship and moving to in-laws' basement
• (11:06) Why Google Workspace beats expensive EMRs for insurance-free practices
• (18:52) The shocking truth about one-star reviews legitimizing your practice
• (24:21) Medicare fraud schemes targeting physicians: a cautionary tale
• (31:53) Future of Easy Orthopedics: growing while maintaining ethical principles
• (33:04) Temptation and red flags: why Dr. Chacon turned down Super Bowl tickets
• (35:50) Contact information and resources for insurance-free practice course
• Share with a dermatology pro you know, like and subscribe to hear all of our future episodes!

About the show: Welcome to Skin Deep, a podcast designed for dermatology professionals. Host Dr. Anna Chacon, a distinguished dermatologist and author, shares her unique experiences and offers valuable insights on the future of dermatology, including telemedicine and teledermatology in reaching underserved communities. Dr. Chacon provides actionable recommendations for dermatology practices, emphasizing compassion, patient education, and staying current with advancements in the field.

About the host: Dr. Anna Chacon, board-certified dermatologist and founder of Indigenous Dermatology, specializes in treating patients in remote and rural communities. As the first dermatologist serving Alaska's Bush region, she travels by bush plane to reach isolated communities. Dr. Chacon holds medical licenses in all 50 states, DC, Guam, and the U.S. Virgin Islands, providing both in-person and tel...

• (00:00:00) - "One-Star Reviews"
• (00:00:24) - Skin Deep
• (00:01:11) - Meet Little Daniel: Orthopedic Surgery
• (00:02:51) - Easy Orthopedics: No Insurances, Just Self-Pay
• (00:06:44) - EMRs and independence for small practices: Dr. Mate's
• (00:09:13) - Epilepsy EMRs: Is It HIPAA compliant?
• (00:12:28) - How to work with a family member in private practice
• (00:14:47) - Small Business Overview
• (00:21:09) - Were You Surprised by the United Healthcare Incident?
• (00:23:16) - How to Protect Yourself From Medicare Frauds
• (00:26:27) - dermatologists on becoming licensed in Puerto Rico
• (00:30:52) - Osteomyelitis doctor on avoiding scams and frauds
• (00:34:12) - Dr. Paul on Medicare Advantage Abuse

Did you know that $1,400 laser treatment actually costs the owner half a million dollars in equipment?

Dr. Anna Chacon, a board-certified dermatologist and host of Skin Deep, sits down with Angela Baldasare, an experienced entrepreneur who successfully built and sold her med spa practice twice over 25 years. Baldasare brings unique insights from her journey starting with holistic medicine and organically expanding into aesthetics in central Florida. Her expertise in navigating two private equity exits provides invaluable perspective on the financial realities and business complexities of med spa ownership. What makes her story particularly compelling is her honest assessment that aspiring med spa owners should prioritize business passion over aesthetic passion.

This episode explores the harsh financial realities of med spa ownership, including the staggering $2-2.5 million startup costs and ongoing operational complexities. How do you know if you're ready for such a massive investment? Baldasare breaks down everything from laser equipment costs to employee management challenges, the competitive landscape changes, and the intricate sale process. She shares essential advice about maintaining meticulous financial records, understanding EBITDA valuations, and preparing for lengthy sale timelines. The conversation reveals why many aesthetic professionals should consider working for established practices rather than opening their own.

In This Episode:

• (00:00) Why Angela's answer to "should I start a med spa" surprises most people

• (06:23) Breaking down the $2-2.5 million investment needed to open a med spa properly

• (12:25) The gut-wrenching decision to sell after 25 years and calling it her "fourth child"

• (15:52) How private equity groups evaluate med spas and what they're really buying

• (19:45) Essential advice for med spa owners: begin with the end in mind from day one

• Share with a dermatology pro you know, like and subscribe to hear all of our future episodes!

About the show: Welcome to Skin Deep, a podcast designed for dermatology professionals. Host Dr. Anna Chacon, a distinguished dermatologist and author, shares her unique experiences and offers valuable insights on the future of dermatology, including telemedicine and teledermatology in reaching underserved communities. Dr. Chacon provides actionable recommendations for dermatology practices, emphasizing compassion, patient education, and staying current with advancements in the field.

About the host: Dr. Anna Chacon, board-certified dermatologist and founder of Indigenous Dermatology, specializes in treating patients in remote and rural communities. As the first dermatologist serving Alaska's Bush region, she travels by bush plane to reach isolated communities. Dr. Chacon holds medical licenses in all 50 states, DC, Guam, and the U.S. Virgin Islands, providing both in-person and teledermatology services.

Resources:

https://www.linkedin.com/in/angela-baldasare-1013466/
Website: www.drannachacon.com
Facebook: https://www.facebook.com/miamiderm
LinkedIn: https://www.linkedi...

• (00:00:00) - Should I Start a Med Spa?
• (00:05:53) - How to start a Med Spa?
• (00:09:18) - How to start a med spa business with a business background
• (00:10:16) - How to Sell Your Med Spa
• (00:12:19) - Are Botox Med Spots Everywhere?
• (00:13:31) - The Private Equity Group That Sold My Home
• (00:14:29) - How to Sell Your Company for the Right Price
• (00:15:40) - When Did Private Equity Buy Your Business?
• (00:17:40) - What kind of issues did you have with employees
• (00:19:28) - 5 Essential Tips for Starting and Selling a Med Spa

Why does this doctor think physicians are "born entrepreneurs" with natural grit?

Dr. Anna Chacon hosts emergency medicine physician and serial entrepreneur Dr. John Shufeldt, who has built an extraordinary career spanning clinical practice, business ventures, and education. Board-certified in emergency medicine with an MBA and JD, Dr. Shufeldt founded NextCare (expanding to 60 locations across seven states), established MeMD (a telemedicine company sold to Walmart in 2021), and currently leads Tribal Health, staffing over 50 Native American facilities. He also manages Xcellerant Ventures and partners with VivaMed Biopharma. His philosophy? Physicians are "born entrepreneurs."

The conversation explores Dr. Shufeldt's journey from starting NextCare with three mortgages on his house to scaling across seven states. Topics include navigating medical board complaints, the evolving role of advanced practice providers, and strategic urgent care location selection. What drives someone to pursue law school while practicing emergency medicine? How did early telemedicine pioneers convince skeptical patients and insurers? Dr. Shufeldt shares hard-won insights about failure, resilience, and finding your entrepreneurial "and."

In This Episode:

• (00:00) Building NextCare from startup to 60 locations across seven states

• (07:40) The importance of finding your entrepreneurial "and" to prevent burnout

• (16:07) Pivoting from urgent care to MeMD telemedicine before it was mainstream

• (19:52) Launching Xcellerant Ventures to invest in physician entrepreneurs

• (20:48) Addressing healthcare disparities in Native American communities

• Share with a dermatology pro you know, like and subscribe to hear all of our future episodes!

About the show: Welcome to Skin Deep, a podcast designed for dermatology professionals. Host Dr. Anna Chacon, a distinguished dermatologist and author, shares her unique experiences and offers valuable insights on the future of dermatology, including telemedicine and teledermatology in reaching underserved communities. Dr. Chacon provides actionable recommendations for dermatology practices, emphasizing compassion, patient education, and staying current with advancements in the field.

About the host: Dr. Anna Chacon, board-certified dermatologist and founder of Indigenous Dermatology, specializes in treating patients in remote and rural communities. As the first dermatologist serving Alaska's Bush region, she travels by bush plane to reach isolated communities. Dr. Chacon holds medical licenses in all 50 states, DC, Guam, and the U.S. Virgin Islands, providing both in-person and teledermatology services.

Resources:
Xcellerant Ventures: https://www.xcellerantventures.com
Tribal Health: https://tribalhealth.com
Dr. John Shufeldt's email: john@johnshufeldtmd.com
Dr. John Shufeldt LinkedIn: https://www.linkedin.com/in/john-shufeldt/
Dr. John Shufeldt Instagram: @johnshufeldtmd

• (00:00:00) - Skin Deep: Exploring Epiglottitis
• (00:01:06) - This entrepreneur built a telemedicine company from scratch
• (00:03:54) - Post-Bacc MS, JD in Business
• (00:05:12) - George Clooney on Medical Board Complaints
• (00:09:49) - Expert on the Importance of Urgent Care
• (00:14:20) - Flying Around the World in a Helicopter
• (00:16:26) - How Walmart Went From Telehealth to Inpatient Care
• (00:20:07) - Focus on Tribal Health and Venture Capital
• (00:23:24) - Accelerant Ventures: How Do We Pitch Companies?
• (00:24:08) - Have We Reached Virtual Care?
• (00:24:55) - Dermatologist in Tribal Health

"Opening up our own private practice together has been such an incredible experience. It's so meaningful that we're able to help so many people and make a difference in so many lives." - Marly Gaitan

Dr. Anna Chacon interviews Dr. Sergio Gaitan and his wife Marly, the dynamic duo behind Certified Cosmetics, a Miami-based cosmetic dermatology practice. Dr. Gaitan brings a unique engineering background to dermatology, focusing on data-driven treatment selection and cutting-edge laser technology. Their innovative self-pay, patient-centric model emphasizes efficiency and minimal downtime treatments while building a nationwide clientele through robust social media marketing strategies. With advanced laser technology and streamlined appointment booking systems, they've revolutionized the traditional dermatology experience in West Kendall.

The interview explores their biggest challenges: educating patients about the self-pay model and maintaining work-life balance as a couple running a business together. Their successes include positive patient feedback, strong reputation building, and attracting clients nationwide through platforms like YouTube, Facebook, TikTok, Instagram, and Google My Business. They discuss measuring patient satisfaction through direct feedback and before-and-after photos, which serve as crucial screening tools. Future goals include service expansion, continued community engagement including Nicaraguan community outreach, and maintaining personalized care with transparent pricing.

In This Episode:

• (00:00) Why insurance companies prevent doctors from being experts

• (02:17) From preschool sweethearts to dermatology power couple

• (05:22) Choosing Miami and cosmetic dermatology as their artistic calling

• (07:49) Data-driven approach over trends: selecting the best laser technology

• (10:22) The main challenge of educating patients about self-pay dermatology

• (13:54) Working as a married couple: boundaries and balance advice

• (17:36) Transparent pricing and eliminating surprise medical bills

• (21:47) The red flag that makes them turn away cosmetic patients

• (25:15) Community engagement and serving the Nicaraguan population

• (28:07) Biggest startup expenses and the cost of cutting-edge equipment

• (30:02) Social media strategy across all platforms for nationwide reach

• Share with a dermatology pro you know, like and subscribe to hear all of our future episodes!

About the show: Welcome to Skin Deep, a podcast designed for dermatology professionals. Host Dr. Anna Chacon, a distinguished dermatologist and author, shares her unique experiences and offers valuable insights on the future of dermatology, including telemedicine and teledermatology in reaching underserved communities. Dr. Chacon provides actionable recommendations for dermatology practices, emphasizing compassion, patient education, and staying current with advancements in the field.

About the host: Dr. Anna Chacon, board-certified dermatologist and founder of Indigenous Dermatology, specializes in treating patients in remote and rural communities. As the first dermatologist serving Alaska's Bush region, she travels by bush plane to reach isolated...

• (00:00:00) - Taking insurance off my patients' hands
• (00:00:31) - Meet Dr. Sergio Gaetan
• (00:03:14) - Married Dermatologists: How to Work Together as a Cou
• (00:05:11) - What motivated you to start a cosmetic dermatology practice in Miami?
• (00:06:15) - How to care for hyperpigmentation with a laser
• (00:09:11) - What are the biggest challenges facing your practice?
• (00:12:05) - How has cosmetic dermatology changed recently?
• (00:13:48) - Brian and Sergio: Going into Business Together
• (00:15:20) - What are the differences between private dermatologists and hospitals?
• (00:16:45) - Beyond the Dentist: Future Goals
• (00:17:28) - dermatologist: No surprise bills under Medicare or Medicaid
• (00:21:24) - How to get the best result from your cosmetic dermatology patients?
• (00:24:25) - How to Get Botox
• (00:25:04) - Dermatologist and Nicaraguan doctor volunteer in Miami
• (00:27:52) - Start a New Practice
• (00:31:20) - A Taste of Private Practice

Could one injection treat your rare skin condition, severe asthma, AND eczema all at once?

Dr. Anna Chacon, board-certified dermatologist and host of Skin Deep, welcomes Jacob Edwards, a 35-year-old patient from the West Coast who has been courageously battling Kimura's disease for over a decade. Jacob was among the first Caucasians diagnosed with this rare condition in the United States, making his journey particularly unique in the dermatological landscape. His experience with innovative off-label Dupixent treatment offers hope for others facing this challenging diagnosis.

The discussion explores Jacob's decade-long journey from misdiagnosis to finding effective treatment through Dupixent. How did a patient-driven research approach lead to breakthrough results? The conversation covers the intense itching that accompanies Kimura's disease, the psychological impact of visible facial lesions, and the remarkable improvement achieved through biologic therapy. Jacob shares candid insights about living with a rare condition that affects quality of life, relationships, and self-esteem in ways most people never consider.

In This Episode:

• (00:00) Patient reveals shocking misdiagnosis that changed everything

• (01:46) From baseball-sized lump to surgical surprise: Jacob's diagnostic journey

• (05:49) Mother's research leads to breakthrough Dupixent discovery

• (07:37) Dupixent success story: treating three conditions with one medication

• (14:01) Finding the right doctor and managing the psychological impact

• Share with a dermatology pro you know, like and subscribe to hear all of our future episodes!

About the show: Welcome to Skin Deep, a podcast designed for dermatology professionals. Host Dr. Anna Chacon, a distinguished dermatologist and author, shares her unique experiences and offers valuable insights on the future of dermatology, including telemedicine and teledermatology in reaching underserved communities. Dr. Chacon provides actionable recommendations for dermatology practices, emphasizing compassion, patient education, and staying current with advancements in the field.

About the host: Dr. Anna Chacon, board-certified dermatologist and founder of Indigenous Dermatology, specializes in treating patients in remote and rural communities. As the first dermatologist serving Alaska's Bush region, she travels by bush plane to reach isolated communities. Dr. Chacon holds medical licenses in all 50 states, DC, Guam, and the U.S. Virgin Islands, providing both in-person and teledermatology services.

Resources:

Dupixent Information:

• Official prescribing information: https://www.dupixent.com/

• Healthcare provider resources: https://www.dupixenthcp.com/

• FDA prescribing information: https://www.accessdata.fda.gov/drugsatfda_docs/label/2024/761055s064lbl.pdf

Kimura's Disease Research:

• Frontiers in Immunology case study:

• (00:00:00) - What is Kimura's Disease?
• (00:03:50) - Dupixent for cystic dysentery
• (00:05:34) - Duplumab as a treatment for facial cancer
• (00:07:27) - What's Your Experience With Dupixent?
• (00:10:15) - Chimera's disease on dupixent
• (00:13:30) - Kimura's disease patient on his treatment
• (00:16:41) - One of the patients on the Dupixent podcast speaks out about

Why do successful dermatologists say owning real estate is more important than patient volume?

Dr. Anna Chacon hosts Dr. Kristin Haushaulter, a board-certified dermatologist and entrepreneur who has built successful practices across multiple states before establishing her current partnership in Miami. Dr. Haushaulter brings unique insights into private practice management, having navigated the challenges of frequent relocations while maintaining work-life balance as a mother. How does she maintain a four-day work week while running multiple businesses? Her expertise extends beyond clinical dermatology into fashion entrepreneurship with her sun-protective clothing line, BelaSol, and clinical research partnerships.

The conversation explores critical business strategies for dermatologists in South Florida's challenging market. They discuss the advantages of MSOs versus independent practice, the importance of owning real estate, and effective delegation strategies. Dr. Haushaulter shares candid insights about insurance network challenges, particularly with Medicare Advantage plans, and offers practical advice for managing overhead while maintaining quality patient care. The episode also covers her entrepreneurial journey creating sun-protective fashion and sustainable sunscreen products.

In This Episode:

• (00:00) Dr. Haushaulter reveals the number one thing dermatologists must own to succeed financially

• (03:04) The reality of practice management being harder than patient care and achieving work-life balance

• (08:20) Why MSOs offer better insurance contracts but come with trade-offs in South Florida

• (11:23) Creating BelaSol: fashionable sun protection for Miami lifestyle and developing sustainable sunscreen

• (18:22) Essential strategies for profitable medical dermatology including real estate and delegation

• (24:56) Navigating clinical research partnerships and avoiding fraud in South Florida

• Share with a dermatology pro you know, like and subscribe to hear all of our future episodes!

About the show: Welcome to Skin Deep, a podcast designed for dermatology professionals. Host Dr. Anna Chacon, a distinguished dermatologist and author, shares her unique experiences and offers valuable insights on the future of dermatology, including telemedicine and teledermatology in reaching underserved communities. Dr. Chacon provides actionable recommendations for dermatology practices, emphasizing compassion, patient education, and staying current with advancements in the field.

About the host: Dr. Anna Chacon, board-certified dermatologist and founder of Indigenous Dermatology, specializes in treating patients in remote and rural communities. As the first dermatologist serving Alaska's Bush region, she travels by bush plane to reach isolated communities. Dr. Chacon holds medical licenses in all 50 states, DC, Guam, and the U.S. Virgin Islands, providing both in-person and teledermatology services.

Resources:
Dr. H LinkedIn: https://www.linkedin.com/in/kristin-haushalter-m-d-66089121b/
BelaSol Clothing: https://www.belasolclothing.com/
Website: www.drannachacon.com

• (00:00:00) - How to make a living in medicine
• (00:00:35) - Skin Deep Miami
• (00:01:44) - Post-Residency doctor starts her own practice
• (00:03:49) - Working without a doctor's license in Miami
• (00:08:13) - Do MSOs Work for Dermatologists?
• (00:11:15) - Miami-based dermatologist creates sun protective swimsuits
• (00:16:04) - How a doctor and his dermatologist wife started a skincare
• (00:17:48) - Dermatology Practice Manager on Working in South Florida
• (00:22:21) - dermatologists on the need to own their own practice
• (00:27:46) - A Minute With Dr. Ranjee

How does someone turn personal struggles into a mission of cultural preservation and community support?

Dr. Anna Chacon, MD FAAD, welcomes world-renowned Alaskan Native ivory carver Leon Misuk Kinneeveauk from Point Hope, Alaska. Leon runs the Alaska Art Alliance nonprofit, providing space and resources for Alaskan Native artists facing challenges like homelessness and reentry from incarceration. Learning walrus ivory carving at age seven from his uncle, Leon comes from a distinguished family of carvers and has won numerous accolades at international art festivals.

This fascinating interview explores the complex world of Alaskan Native carving communities, from federal regulations that protect walrus ivory carving rights exclusively for Alaska Natives to the economic challenges threatening traditional arts. Leon discusses the declining youth participation in carving, unique regional styles across different Alaskan Native communities, and his own journey through incarceration to sobriety and community leadership. From the spiritual significance of hunting amulets to the upcoming Kivgiq festival in Barrow, Leon reveals how traditional art serves as both cultural expression and economic survival in modern Alaska.

In This Episode:

• (00:00) Leon reveals the magnetic pull of walrus ivory carving

• (00:42) Meet Leon Misuk Kinneeveauk: world-renowned carver and Alaska Art Alliance founder

• (03:19) Federal regulations: exclusive walrus ivory rights for Alaska Natives

• (06:14) Declining youth participation in traditional Alaskan Native carving

• (11:01) Leon's personal journey: incarceration to community leadership

• (14:42) Alaska Art Alliance: supporting artists facing homelessness and reentry

• (17:52) International recognition and awards at art festivals

• (21:45) Regional carving styles across different Alaskan Native communities

• Share with a dermatology pro you know, like and subscribe to hear all of our future episodes!

About the show: Welcome to Skin Deep, a podcast designed for dermatology professionals. Host Dr. Anna Chacon, a distinguished dermatologist and author, shares her unique experiences and offers valuable insights on the future of dermatology, including telemedicine and teledermatology in reaching underserved communities. Dr. Chacon provides actionable recommendations for dermatology practices, emphasizing compassion, patient education, and staying current with advancements in the field.

About the host: Dr. Anna Chacon, board-certified dermatologist and founder of Indigenous Dermatology, specializes in treating patients in remote and rural communities. As the first dermatologist serving Alaska's Bush region, she travels by bush plane to reach isolated communities. Dr. Chacon holds medical licenses in all 50 states, DC, Guam, and the U.S. Virgin Islands, providing both in-person and teledermatology services.

Resources:
Alaska Art Alliance: https://www.facebook.com/p/Alaska-art-alliance-100068050321346/
Misuk Inupiaq Art: https://www.facebook.com/p/Misak-inupiaq-art-100077567029373/

• (00:00:00) - Alaskan Carvers
• (00:05:04) - Is walrus ivory mostly an Inupac thing?
• (00:10:07) - Carving classes for Alaska Natives
• (00:14:42) - Anchor Carving
• (00:20:26) - Carving by First cousins
• (00:22:31) - Carvers on 4th Avenue
• (00:24:28) - Alaskan Native Carvers Tell Their Story

"What happens when healthcare stops rewarding volume and starts rewarding value?"

Dr. Anna Chacon, board-certified dermatologist and host of Skin Deep, welcomes Jonathan Gruner, CEO of Salud Healthcare. With over 15 years of healthcare experience, Gruner leads a premier Managed Service Organization supporting independent primary care physicians transitioning from fee-for-service to value-based care. This father of four married at 21 and built a 75-person company while staying true to his Orthodox Jewish values. "We are all created in God's image," Gruner explains.

Gruner breaks down fee-for-service medicine's problems and presents compelling alternatives. The conversation explores Medicare Advantage mechanics, capitation rates, and risk-sharing arrangements. How can independent physicians survive the mandated 2030 transition to value-based care? Gruner offers practical solutions, explaining how his company serves as "the backbone for primary care practices." As he puts it: "The future of healthcare must be within a value-based care setting."

Jonathan Gruner is CEO of Salud Healthcare, revolutionizing how independent primary care physicians transition to value-based care. Originally from Far Rockaway, New York, this Orthodox Jewish entrepreneur leads a 75-person team while raising four children in Miami. His leadership philosophy centers on treating all people equally, bringing both innovation and values-driven leadership to healthcare transformation.

In This Episode:

• (00:00) Introduction - the young generation, value-based care
• (01:08) Growing up in Far Rockaway and journey to Miami healthcare
• (05:13) Value-based care versus fee-for-service healthcare models
• (08:42) Understanding Medicare Advantage and Government Insurance
• (12:31) How doctors and capitation rates work in value-based care
• (17:15) Jonathan's entry into healthcare transformation
• (19:37) Orthodox Jewish values in business leadership

About Skin Deep: A podcast for dermatology professionals. Host Dr. Anna Chacon shares insights on dermatology's future, telemedicine, and serving underserved communities.

About Dr. Chacon: Board-certified dermatologist, founder of Indigenous Dermatology, specializing in remote/rural communities. First dermatologist serving Alaska's Bush region, licensed in all 50 states.

Resources:

LinkedIn: linkedin.com/in/jonathan-gruner
Salud Healthcare: saludhealthcare.com
Dr. Chacon: drannachacon.com
Social: @miamiderm (Instagram, Facebook, Twitter, TikTok)

• (00:00:00) - Skin Deep: Value-
• (00:00:58) - How Married People Balance Their Lives
• (00:05:13) - What is Value-Based Care in Healthcare?
• (00:07:50) - Medicare Advantage vs. Straight Medicare
• (00:15:27) - Health Insurance Companies' Capitations
• (00:17:11) - How Microsoft is helping primary care doctors navigate the value-based care
• (00:18:37) - How big is your team at your company?
• (00:19:37) - Importance of treating everyone equally in the workplace