S3 E09: Elik Jaeger, Founder and CEO of SuiteSpot

In this episode, Elik Jaeger, founder and CEO of SuiteSpot, shares how technology is transforming unit turnover and maintenance operations in multifamily.

Key topics include:

• SuiteSpot's evolution from a construction services company specializing in unit turns before evolving into a purpose-built platform for multifamily operations.
• How unit turns are complex projects happening at scale, requiring coordination across multiple stakeholders, including internal teams and external vendors, to minimize downtime and reduce costs.
• Why the traditional one-to-100 staffing model for maintenance is outdated, as technology enables operators to optimize workforce.
• What multifamily can learn from single-family, particularly in areas like mobile technician management, vendor partnerships, and self-service options.
• How operators are achieving success by shifting toward a more flexible maintenance model, using technology to decouple staff from properties.
• The increasing role of AI and automation, with solutions like SuiteSpot Engage providing real-time work order tracking for residents and AI-driven intake systems improving diagnostics and reducing unnecessary technician trips.
• SuiteSpot's recent investment from RET Ventures and how it will accelerate innovation.

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