S3 E07: Mike Travalini, Co-Founder and CEO of Mezo

In this episode, Dom speaks with Mike Travalini, CEO and co-founder of Mezzo, about how AI-driven maintenance solutions are transforming rental housing operations. Mike shares his journey from real estate investment to founding Mezzo, which was recently acquired by Property Meld (interviewed earlier in this series).

Key topics include:

• How Mike’s experience as an operator led him to focus on maintenance visibility and the problems of dispatch and fulfillment.
• How the Covid-era rise of telehealth inspired the initial concept for Mezzo, using live video calls between residents and technicians before evolving into an AI-driven intake process.
• The improvement that AI-powered diagnostics brings to work order quality, allowing residents to describe maintenance issues more accurately.
• The importance of structured data for maintenance optimization, with Mezzo using AI to capture asset-level details, track work order resolutions, and improve visibility.
• The cultural differences in the adoption of AI between residents and technicians.
• The Property Meld acquisition, which will integrate Mezzo’s AI-driven intake into a full-service maintenance platform.

This season of Tech Talk with 20for20 is brought to you by our season sponsors are ⁠Snappt⁠ - Fraud Detection and Income Verification and Best Egg Flexible Rent.

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