In this episode, Dom sits down with Sean Landsberg, co-founder and CEO of AppWork, to explore innovative approaches to multifamily maintenance. From gamification to centralization, Sean shares insights gained from his dual perspective as an operator and a technology founder.

Key topics include:

• The Origins of AppWork: How Sean’s frustration as an operator led to the creation of a maintenance platform designed specifically for technicians.
• Gamification in Maintenance: How features like performance badges and technician ratings enhance engagement, improve service quality, and create career development opportunities.
• How accurate data capture and technician-friendly tools are transforming maintenance operations and paving the way for centralization.
• Lessons learned from an early attempt at centralization, including the cultural and operational hurdles of removing on-site teams and consolidating inventory.
• Why a hybrid approach, combining centralized expertise with on-site capabilities, might be the best solution for many multifamily operators.
• The opportunity for better inventory management and expanded use of gamification and data-driven decision-making.

This season of Tech Talk with 20for20 is brought to you by our season sponsors are⁠Snappt⁠ - Fraud Detection and Income Verification andBest Egg Flexible Rent.

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Connect with Dom Beveridge (Principal, 20for20) viaLinkedIn, or email todom@20for20.com.

Our theme, “Beautiful Geometry” byPhish Funk is licensed under aAttribution-NonCommercial 3.0 International License.