S2E7: When the Stars Align: Why Microtransit Works in Cedar Rapids, Iowa

Neighborhood Transportation Service is a curb-to-curb van service that provides an affordable transportation option for Cedar Rapids residents when fixed-route service is not available. NTS was established in the 1990’s to ensure that 2nd and 3rd shift workers could have a safe, affordable ride to and from work. Prior to 2021, NTS was using paper based scheduling for their rides, but transitioned to the microtransit platform Via. Their service has seen substantial growth since the implementation of the software, as well as increased coordination with neighboring transit agencies.