S2 E2 – Built Environment Impacts on Operations and the Patient Experience

Woven into any patient’s health care experience is the environment in which they are treated. Questions about cleanliness and quietude appear on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey; the results of which determine how much funding is provided (or removed) from health care facilities by CMS. In this episode, recorded at ASHE’s Health Care Facilities Innovation Conference last month (July 2024), guests Jeff O’Neill and Kathy Easter, both of Robert Wood Johnson University Hospital, engage in discussion about where the patient experience and the Guidelines (soon to be the FGI Facility Code) intersect. Sponsored by: American Society for Health Care Engineering (ASHE): Optimizing health care facilities Link to show notes: https://fgiguidelines.org/podcast/s2-e2-built-environment-impacts-on-operations-and-the-patient-experience Learn more about AIA self-reporting LUs: https://fgiguidelines.org/aia-self-reporting-lus/ Connect with us on LinkedIn and X (Twitter)