• S1E14: The Human Side of AI In Automotive BDC: A People-Centric Approach

  • Apr 29 2025
  • Duración: 1 h y 21 m
  • Podcast

S1E14: The Human Side of AI In Automotive BDC: A People-Centric Approach

Escúchala gratis

Ver detalles del espectáculo

  • Resumen

  • Vin Micciche and Strolid CTO Thomas McCarthy-Howe dissect how AI enhances rather than replaces human empathy in dealership communications. The conversation highlights AI’s role in sentiment analysis during calls, automating CRM note-taking to free agents for complex interactions, and using conversation history to personalize follow-ups. Thomas emphasizes Strolid’s “robot food” philosophy: AI ingests data to empower agents, not eliminate them, ensuring compliance via the vCon conversational data standard. Key takeaway: “AI isn’t about replacing people. It’s about giving them superhuman memory to build deeper trust.” Learn more about how Strolid helps dealerships Never Miss opportunities for dealers at https://www.strolid.com.
    Más Menos
Más Menos
adbl_web_global_use_to_activate_webcro805_stickypopup

Lo que los oyentes dicen sobre S1E14: The Human Side of AI In Automotive BDC: A People-Centric Approach

Calificaciones medias de los clientes

Reseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.

Reseñas de Audible.com

Opiniones de Amazon
No hay comentarios disponibles