Roles, Goals, and Communication: Launching an Outreach Program

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton to discuss building an outreach team. Specific topics include:

• Insights for identifying roles and staff for your outreach team.
• Guidance for establishing goals for an emerging outreach program.
• Strategies for effective communication among the outreach team.
• Tips for building strong relationships with your customers.