Did you know that feelings drive the client experience? In this week's episode, I share insights from my book on how to recognize and address the emotions your clients experience at each stage.

I'm breaking down the importance of relationship-building touchpoints in your client journey! Learn how to ensure your clients feel valued at every stage.

Resources and links mentioned in this episode can be found on the show notes page at http://www.staceybrownrandall.com/386

Are you ready for an insider's look at my new book, The Referable Client Experience?

Join me as I break down the first section of the book, where we explore how your business can leverage its unique strengths to create an unforgettable client experience.

I'll also highlight two essential exercises that will help you elevate your client interactions. Don't miss out on the special offers I have for you, too!

Resources and links mentioned in this episode can be found on the show notes page at http://www.staceybrownrandall.com/385

I'm super excited to share that my new book, The Referable Client Experience, is officially live!

Join me as I celebrate this milestone and dive into who this book is for, why I wrote it, and how it can transform your business.

Plus, I've got some fantastic bonuses to share. Don't miss out, because they're only for a limited time!

Resources and links mentioned in this episode can be found on the show notes page at http://www.staceybrownrandall.com/384

Join me for a fun chat with Jesse Finkelstein, my publisher at Page Two Publishing. We discuss what publishers really look for in authors and why hybrid publishing has been an excellent fit for me.

Whether you're aspiring to write your own book or are simply curious about the publishing process, we have valuable insights to share.

Plus, I give you the inside scoop on my upcoming book, The Referable Client Experience, and some awesome bonuses for those who grab a copy early!

Resources and links mentioned in this episode can be found on the show notes page at http://www.staceybrownrandall.com/383

In this episode, I sit down with Sally Reddy, a tax controversy attorney. She shares her journey of starting her own law firm and the importance of building trust through referrals.

Discover the importance of referrals in Sally's practice, particularly in the sensitive field of tax law, where trust is paramount. Hear her experiences, the challenges she faced, and the valuable insights she gained about creating a referable client experience that encourages referrals.

Resources and links mentioned in this episode can be found on the show notes page at http://www.staceybrownrandall.com/382

Are you calculating the ROI of your referral activities?

As we enter Q4, it's the perfect time to reflect on your referral strategy! In this episode, I break down the many benefits of referrals that go beyond just financial returns. From attracting high-quality clients to saving time, there is so much to gain!

Resources and links mentioned in this episode can be found on the show notes page at http://www.staceybrownrandall.com/381

Do you send thank-you cards every time you receive a referral?

In this referral Q&A episode, you'll hear about my recent LinkedIn poll regarding the practice of sending handwritten notes. I also answer two questions from listeners: whether to include a gift with your thank-you cards and how to obtain mailing addresses.

Tune in to learn how a simple thank-you note can make a significant impact on your referral strategy and help you build lasting connections with your referral sources!

Resources and links mentioned in this episode can be found on the show notes page at http://www.staceybrownrandall.com/380

"Referrals from people who already know us, like us, and trust us close faster than organic leads."

Join me as I chat with Mindy Flanigan and Richard Carlton from Inspiring HR about their journey through the Referral Accelerator program. Learn how they turned their referral challenges into opportunities for growth.

Resources and links mentioned in this episode can be found on the show notes page at http://www.staceybrownrandall.com/379