Richard Blank CEO - Costa Rica success story- EP 182
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Richard Blank CEO - Costa Rica success story- EP 182
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Richard Blank, CEO of costaricascallcenter.com talks to Peter and Kathleen about building a world-class call center business, training bilingual telemarketers and providing exceptional levels of service to international clients. Richard tells us his success secrets.
Contact Richard at 1-888-21-6750, email ceo@costaricascallcenter.com
Website https://costaricascallcenter.com
The Yakking Show is brought to you by Peter Wright & Kathleen Beauvais contact us to be a guest on our show. https://TheYakkingShow.com peter@theyakkingshow.com https://karytechsolutions.com kathleen@theyakkingshow.com
Timeline
05:00 Adapting to a new culture
06:20 What makes Richard successful
09:40 Active Listening
12:30 Training at-home workers
14:00 Dealing with angry and upset callers
17:00 Dedicated Practice
20:50 Long lines & potholes
23:23 Phonetic micro expressions
28:47 Fortune favours the brave
30:01 Positive escalations