Revolutionizing Small Business Banking in 2025

Small businesses are facing unprecedented challenges alongside remarkable opportunities as they respond to the digitalization of engagement, an uncertain geopolitical landscape and increasing consumer expectations. More than ever they want their financial institution to be a partner in their journey. In this episode of Banking Transformed, we sit down with Manny Tocco, Chief Operating Officer of Business Banking at Citizens Bank. Manny shares his insights on the major trends impacting small businesses and how financial institutions must reimagine their small business banking model from the ground up, balancing high-tech capabilities with high-touch relationship management. Whether you're a banking executive seeking to enhance your small business strategy, a fintech leader looking for partnership opportunities, or a small business owner navigating the evolving financial landscape, this conversation offers valuable perspectives on creating meaningful banking relationships in a digital-first world that still craves human connection and expertise.