Revolutionizing Retail: How AI and Robotics Are Transforming In-Store Operations

This is a video podcast episode, which you can watch here.

Takeaways

• Retailers are increasingly investing in technology and transformation.
• Store intelligence technology is crucial for operational efficiency.
• AI and automation are addressing major retail challenges.
• Visibility into store operations is lacking for many retailers.
• Robotics and AI are becoming essential in physical stores.
• Employee satisfaction improves with the adoption of technology.
• Retail media networks are evolving rapidly in the industry.
• Understanding the root cause of shrink is vital for retailers.
• Data-driven decision-making is key to optimizing operations.
• The future of retail is leaning toward an AI-first approach.

Chapters

00:00 This Week in Research: New Reports and Data

01:37 The Evolution of In-Store Retail Technology

03:24 The Impact of Technology on Retail Operations

07:22 Understanding Store Intelligence and Its Benefits

11:21 The Role of Robotics and AI in Retail

15:56 Connecting Data to Business Processes

18:28 Enhancing Employee Satisfaction and Customer Experience

20:05 The Importance of Visibility in Store Operations

22:51 Addressing Shrink and Inefficiencies in Retail

25:00 The Rise of Retail Media Networks

30:38 The Future of Retail Technology and AI

Read the ⁠latest annual study from Coresight Research and Simbe, published in June 2025, to dive into the dawn of new-age stores.