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Conference fatigue is real. The solution isn’t bigger booths. It’s better design.

In this episode of Retail Leadership with Steve Worthy, Jamie Hancock — founder of Buying Time and Commerce Futures — breaks down how to build events that create real learning and real pipeline without turning the room into a pitch fest.

We cover:

• Designing your event like a sales motion: ICP, personas, shared problems, clear outcomes
• Why putting customers and practitioners on stage beats vendor decks every time
• Workshop formats that produce value you can capture, anonymize, and share with your team
• The truth about side events around NRF and why many “big show” wins happen off the floor
• A simple rule that improves content quality: more women on stage
• Post-event “aftercare” that turns inspiration into action the following week

You’ll leave with a practical checklist for making your next event — hosted or attended — actually worth it.

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DOWNLOAD - The Campus 2025 Retail Leadership Development Report, HERE.

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Retail technology often gets lost in hype. But what does it actually mean for leaders on the ground?

In this episode of Retail Leadership with Steve Worthy, I sit down with Ricardo Belmar, Producer and Host of The Retail Razor Podcast Network.

We cover:

• Why “perfect test stores” can hide scalability failures
• The difference between replacing tasks and replacing people with tech
• AI’s real challenge: implementation and process readiness
• The skills leaders need to guide retail through the next five years

Ricardo’s perspective cuts through the clutter and gives leaders a clear, practical lens for technology, leadership, and the future of retail.

📍 Connect with Ricardo: https://www.linkedin.com/in/rbelmar/
🎧 Listen to Ricardo on Retail Razor - https://retailrazor.com

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Support the show

DOWNLOAD - The Campus 2025 Retail Leadership Development Report, HERE.

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SPONSORS:

Simplesat.io

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In this episode of Retail Leadership with Steve Worthy, I sit down with Lucas Piccinin, founder of NetConV, a platform designed to bring real-time expiration date transparency to grocery eCommerce.

We explore how grocers can turn a persistent operational headache into a competitive differentiator by:

• Integrating seamlessly with existing ERP systems
• Using algorithms to dynamically price products based on freshness
• Overcoming cultural and operational resistance to digital transformation

Lucas also shares his founder journey—from selling groceries online to spending three years perfecting the tech—and why U.S. grocers who adopt now will have a decisive edge in the market.

Whether you’re leading operations, innovation, or eCommerce strategy, this episode will challenge how you think about inventory, pricing, and customer trust.

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Support the show

DOWNLOAD - The Campus 2025 Retail Leadership Development Report, HERE.

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SPONSORS:

Simplesat.io

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NetConV

Nexlytix

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Everyone’s talking about AI, but few retail leaders are asking the deeper question:
Is your company truly AI-ready—or just overwhelmed with data?

In this episode, I sit down with, Abhijit Patharkar, the co-founder of Nexlytix to unpack the unspoken barriers to effective AI in retail: siloed systems, misaligned storytelling, broken decision-making, and the myth that more dashboards mean more clarity.

We cover:

• What AI readiness really looks like
• Why storytelling must change based on who's reading the data
• The danger of building AI on broken foundations
• How leaders can shift from chasing tech to shaping strategy

If you're leading in retail and trying to make sense of AI’s role in your future—you need this conversation.

Listen now and rethink how your business makes decisions.

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Support the show

DOWNLOAD - The Campus 2025 Retail Leadership Development Report, HERE.

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SPONSORS:

Simplesat.io

Bellwether

NetConV

Nexlytix

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What if your customer feedback system could make you a better leader—not just improve your metrics?

In this episode of Retail Leadership with Steve Worthy, we’re joined by Eric Sangerma, Head of Growth at Simplesat—the customer feedback platform trusted by brands around the world.

Simplesat helps retail leaders capture, interpret, and act on customer sentiment in real time. But Eric’s philosophy goes even deeper. He believes feedback is the foundation for great leadership—if you’re brave enough to hear it.

In this episode, we explore:

• How retail brands can close the loop on feedback to build loyalty
• The leadership habits that create stronger, more human teams
• Simplesat’s quiet but powerful approach to team growth
• Why journaling may be the most overlooked tool in leadership

Simplesat is also a proud sponsor of the 2025 Retail Leadership Study, helping us explore the connection between team development, customer experience, and long-term brand performance.

“Customer feedback is the new currency—but only if you know how to spend it.”

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Support the show

DOWNLOAD - The Campus 2025 Retail Leadership Development Report, HERE.

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SPONSORS:

Simplesat.io

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NetConV

Nexlytix

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Some stores just stop you.

You walk in, and for a moment—maybe longer—you forget you're in a place built to sell. You're in something more. A feeling. A point of view. A brand that knows who it is.

This episode is a love letter to those stores—and the people who know how to spot them.

Steve sits down with two of his favorite retail minds (and friends), Jack Stratton and Ian Scott, for a fast-moving conversation that feels more like a pub chat than a panel. Together, they unpack what they’ve seen, what leaders keep missing, and why a well-done retail safari might be one of the most underused leadership tools in the industry.

A deeper look at:

• Why the best stores aren't just places to shop—they're spaces that show you what matters now
• How curiosity is still one of the best skills a retail leader can have
• What most companies get wrong when rolling out tech, and how store teams quietly absorb the fallout
• The subtle power of retail culture—and what happens when you stop paying attention to it
• What Lush, IKEA, and Gentle Monster understand that many legacy brands still don’t

You'll hear real stories, playful jabs, and honest truths about what it takes to build—and notice—a store that makes people feel something.

For retail leaders wondering how to stay inspired, how to lead store teams with more empathy, or how to reconnect with the part of retail that still excites them—this episode is a reminder: stores are still cool. You just have to know where to look.

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Support the show

DOWNLOAD - The Campus 2025 Retail Leadership Development Report, HERE.

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SPONSORS:

Simplesat.io

Bellwether

NetConV

Nexlytix

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Many retail leaders operate with a limited perspective, often assuming that their market’s approach is the gold standard. But in a world where consumer behaviors, technology, and retail strategies vary dramatically by region, leaders who fail to think globally risk falling behind.

The challenge isn’t just understanding different markets—it’s learning how to apply global insights in a way that drives innovation and growth.

In this episode, Steve sits down with PAULA MACAGGI, host of Off Bounds and a global retail expert, to explore how retail leadership shifts across different cultures and economies. Paula shares her journey from Brazil to New York and beyond, offering a fresh perspective on how retail operates on a global scale.

From her insights on consumer engagement in Brazil to the technological advancements shaping China’s retail landscape, this conversation is a deep dive into what leaders can learn when they break out of their local mindset.

Offbounds Podcast: https://www.youtube.com/@off-bounds

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Support the show

DOWNLOAD - The Campus 2025 Retail Leadership Development Report, HERE.

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SPONSORS:

Simplesat.io

Bellwether

NetConV

Nexlytix

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JOIN THE CAMPUS

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READ OUR RETAIL LEADER NEWSLETTER

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AI is transforming retail at an unprecedented pace, and in this episode of Retail Leadership with Steve Worthy, we explore what leaders need to know now.

From sneaker culture to digital transformation, Jenna Flatman Posner shares how her background as an elite athlete shaped her approach to leadership, strategy, and innovation.

We break down AI’s real impact in retail—cutting through the hype to reveal practical applications, branding challenges, and the evolving balance between human expertise and automation. Discover how AI is reshaping customer experiences, store operations, and leadership strategies, and why executives who fail to adapt risk falling behind. Whether you’re navigating AI adoption or rethinking retail’s future, this episode delivers bold insights and actionable takeaways to help you lead with confidence.

CHAPTERS:
00:00 - Intro
01:18 - Jenna Flatman Posner, Chief Digital Officer
02:55 - Sneakerhead Culture
09:03 - Early Sports Career and Olympics Journey
10:57 - Personal Athletic Journey
17:34 - Transitioning from Athlete to Entrepreneur
20:25 - Importance of AI in Today's World
21:10 - AI Applications in Retail
24:07 - AI Branding Challenges
27:17 - Human vs. AI Work Dynamics
30:31 - Future of AI Technology
34:04 - Future of Retail Trends
39:18 - Steve's Vision for AI Future
39:45 - Retail Leadership Strategies
42:20 - Retail AI Council Initiatives

Support the show

DOWNLOAD - The Campus 2025 Retail Leadership Development Report, HERE.

_________________________

SPONSORS:

Simplesat.io

Bellwether

NetConV

Nexlytix

________________________

JOIN THE CAMPUS

________________________

READ OUR RETAIL LEADER NEWSLETTER

MEET STEVE!

BOOK A CLARITY CALL!