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Retail Gazette

Retail Gazette

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Welcome to the Retail Gazette podcast. Each episode takes a deeper dive into the topics, trends, news and personalities that are shaping and changing retail in the UK.Retail Gazette Economía Política y Gobierno
Episodios
  • 24: Why OOH solutions are transforming retail in surprising ways

    24: Why OOH solutions are transforming retail in surprising ways
    Dec 10 2025
    "Those who never used the lockers tend to say they aren't secure. But if you look at the number of lost packages during last year, you’ll see that thousand more packages were lost for home delivery to the door than those that were lost or stolen from the parcel lockers." - Jacek Powałka

    In this brand new episode of the Unpacked podcast, we dig into building customer adoption for out-of-home delivery services with Jacek Powałka, one of the top global gurus on OOH solutions, and Head of the Out Of Home Solutions business unit at Modern Expo, a company that has been providing solutions for UK retailers for over 10 years and played a key role in launching the Royal Mail parcel locker network.

    In this episode, we talk about the surprising preferences of younger generations and why they're leading to significant changes in how people shop, how Amazon, Valentine's Day and COVID have all fuelled the popularity of parcel lockers, and cover some of the most pragmatic uses of the technology:

    • Compact drop boxes for small convenience stores guaranteeing that so-called golden shelf is still free for the products and the shop assistants don’t have to waste time collecting each and every parcel.
    • Fully modular parcel compartments that can fit both extra small and big spaces.
    • Parcels with ambience deep frozen temperatures or -5 degrees that can be used for food delivery.
    "There are over 60000 parcel lockers in the country of 38 million inhabitants which would translate into about 100000 parcel lockers in the UK to reach the same quantity in comparison to population," Powałka states.
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    31 m
  • 23: When work just works: Powering peak with smarter scheduling

    23: When work just works: Powering peak with smarter scheduling
    Dec 9 2025
    Retailers often think of the golden quarter in terms of stock, promotions and delivery speed. But behind every sale, every dispatch, and every customer interaction is a fundamental frontline team under immense pressure.

    In 2025, with labour shortages, rising costs, and burnout at record highs, managing your workforce effectively could be the single biggest determinant of whether you thrive or stumble this peak.

    In this episode of Retail Unpacked, we speak with Erik Fjellborg, CEO and founder of Quinyx, to explore how AI-driven scheduling, smarter communication, and employee engagement can turn seasonal chaos into peak performance.

    We’ll discuss how flexibility, fairness, and the right tech tools not only boost productivity but also protect the wellbeing of staff, and why that’s the real secret to long-term customer loyalty.
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    32 m
  • 22: Why Nando's chose to drastically up its connectivity game

    22: Why Nando's chose to drastically up its connectivity game
    Dec 3 2025
    When a restaurant’s success depends on speed, service, and seamless experiences, even a moment of downtime can spell utter disaster.

    That's why, in this episode of the Retail Gazette Unpacked podcast, we're exploring how the iconic brand Nando’s UK partnered with Ericsson to build a failover connectivity solution that keeps its restaurants cooking, no matter what.

    Discover how one of Britain’s most beloved dining brands turned network resilience into a true competitive edge, and gain un-matched insight into the process from both the Nando’s and Hitachi points of view.


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    37 m
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