Summary

In this episode, Wil speaks with Chand Harlow, co-creator and owner of Wonderbird Spirits, a distillery in Mississippi. They discuss Chand's journey from finance to the world of hospitality and distilling, emphasizing the importance of a grain to glass philosophy. Chand shares insights into the unique process of crafting gin using Jasmine rice, the challenges of starting a distillery, and the blend of art and science in creating high-quality spirits. In this conversation, the speakers delve into the intricate process of producing rice-based gin, discussing the unique methods and ingredients involved. They explore the challenges of funding and growing a distillery business, particularly during the COVID-19 pandemic. The conversation also highlights the competitive landscape of the spirits market and the importance of building a strong brand identity to educate consumers about their unique product. The speakers share insights on marketing strategies, distribution challenges, and the evolving preferences of consumers in the alcohol industry.

Takeaways

• Chand Harlow's background in hospitality stems from his parents' love for entertaining.
• He transitioned from finance to distilling to pursue his passion for food and beverage.
• Wonderbird Spirits was founded in 2017, focusing on grain to glass production.
• The distillery uses Jasmine rice from a local Mississippi farm for its gin.
• Chand emphasizes the importance of controlling the entire distillation process.
• Grain to glass means producing alcohol from raw ingredients to finished product.
• Most distilleries use neutral grain spirits rather than producing their own alcohol.
• Chand's approach combines both art and science in crafting spirits.
• The entrepreneurial journey involves trial and error and learning from mistakes.
• Chand's unique gin is one of the few rice-based gins in the world. Rice-based gin production is more complex and costly than corn-based.
• Koji kin is essential for creating umami flavors in gin.
• The distillation process involves multiple stages to achieve desired alcohol content.
• Individual botanical distillation enhances flavor quality in gin.
• COVID-19 presented unique challenges for new alcohol brands.
• Hand sanitizer production became a temporary pivot during the pandemic.
• Expanding the distillery was necessary for meeting growing demand.
• Brand ambassadors play a crucial role in market education.
• Navigating state regulations is complex for alcohol distribution.
• Awards and recognition help validate the quality of the product.

Summary

In this episode of Restaurant Owners Uncorked, Wil interviews Greg Dulan, owner of Dulan's on Crenshaw, celebrating 50 years in business. They discuss the importance of family legacy in hospitality, the challenges faced in the restaurant industry, and innovative strategies for revenue generation. Greg shares insights on building authentic customer relationships and navigating the evolving landscape of delivery services, emphasizing the significance of community connection and the spirit of entrepreneurship. He reflects on the evolution of the Crenshaw community, sharing personal experiences of its decline and current renaissance. They discuss the importance of lifelong learning, the significance of soul food in their culinary heritage, and the role of comfort food during challenging times. Greg emphasizes the value of building a strong team in the restaurant industry, highlighting the challenges and opportunities in hiring, especially for those seeking second chances. The conversation concludes with a focus on the restaurant industry's commitment to community support and the importance of providing opportunities for growth and development.

Takeaways

• Dulan's on Crenshaw has been a family business for 50 years.
• The founder instilled values of hard work and entrepreneurship.
• Restaurants play a crucial role in community support during crises.
• Authentic customer interaction enhances the dining experience.
• Challenges in the restaurant industry include rising costs and wage inflation.
• Diversifying revenue streams is essential for sustainability.
• Building relationships with customers fosters loyalty and repeat business.
• Delivery services can be beneficial when approached strategically.
• Community connections are vital for business growth.
• The restaurant industry is about creating meaningful experiences. Crenshaw has experienced significant changes over the years, from decline to renaissance.
• Lifelong learning through podcasts and seminars is essential for personal growth.
• Soul food represents a deep cultural heritage and personal connection.
• Comfort food plays a vital role in providing solace during tough times.
• Building a strong team is crucial for restaurant success, especially in challenging times.
• The restaurant industry offers first opportunities and second chances for many individuals.
• Community support is a fundamental aspect of the restaurant industry.
• Restaurants can thrive by focusing on comfort food and hospitality.
• Training young employees in basic skills is essential for their development.
• The restaurant industry is a melting pot of diverse backgrounds and experiences.

Summary

In this conversation, Simon Harris shares his extensive experience in the hospitality industry, discussing the importance of genuine connections in dining experiences. He reflects on the evolution of hospitality, emphasizing the need for authentic interactions over scripted service. The discussion also touches on the impact of technology and nostalgia in shaping customer experiences, advocating for a return to the core values of hospitality that prioritize making guests feel valued and connected. Wil and Simon delve into the importance of cultivating a strong culture within the hospitality industry, emphasizing the need for genuine connections and community. They discuss the challenges faced in finding dedicated workers, especially post-COVID, and the impact of technology on the industry. The essence of hospitality is explored through the concept of phylloxenia, highlighting the selfless nature of true hospitality. The speakers also touch on the future of the industry, the role of independent establishments, and the importance of creating meaningful experiences for both staff and guests.

Takeaways

• The hospitality industry has evolved, but the core values remain important.
• Authentic connections with guests are crucial for memorable dining experiences.
• Nostalgia plays a role in how we perceive hospitality today.
• Technology should enhance, not replace, human interactions in dining.
• The focus on celebrity chefs has overshadowed the importance of service.
• Great experiences come from genuine engagement, not scripted interactions.
• Building a community around a restaurant fosters loyalty and repeat business.
• Retention of staff is as important as customer retention in hospitality.
• The essence of hospitality is making people feel special and valued.
• Looking back at past practices can inform better future strategies in hospitality. A strong culture is essential for hospitality success.
• Genuine hospitality comes from selflessness, not monetary motivation.
• Finding dedicated workers is increasingly challenging post-COVID.
• The gig economy has drawn talent away from traditional hospitality roles.
• Community connection is vital for the future of hospitality.
• Phylloxenia embodies the spirit of hospitality as a love for strangers.
• Independent restaurants are thriving by providing unique experiences.
• Technology should enhance, not replace, human connection in hospitality.
• Injecting purpose into hospitality work can attract younger generations.
• The hospitality industry plays a crucial role in community support during crises.