In a unique twist at The Reliability Conference 2025, hosts Jonathan Guiney and Brendan Russ hand over the microphone to Jack Ryan, a young engineer from JLL. Jack interviews the veteran hosts, exploring how reliability methodologies have evolved through technology while core objectives remain the same. The trio discusses the "Sisyphus" nature of the reliability journey, emphasizing that there is no peak value, only continuous improvement. They dive into essential traits for engineers—specifically persistence and attention to detail—and share practical advice for overcoming technician skepticism and leveraging AI as a tool rather than a savior.

In this episode of Reliability Radio, hosts Jonathan Guiney and Brendan Russ sit down with Fabrice Brion of I-care at The Reliability Conference to move past the AI hype and focus on actionable solutions. Fabrice argues that for technology to succeed, it must be implemented "bottom-up," solving real problems for the workforce rather than serving as top-down mandates. The trio discusses the pressing "Silver Tsunami"—the aging workforce crisis—and how predictive maintenance and AI are essential for doing more work with fewer resources. Fabrice also draws a compelling parallel between the future of surgical, high-speed maintenance and Formula 1 pit stops, ultimately predicting a fully integrated "maintenance autopilot" system within the next five years.

On this episode of Reliability Radio, hosts Jonathan Guiney and Brendon Russ speak with JLL's Bryce Steffens about the most important asset in the age of AI: People. While many workers are "running scared" that AI will take their jobs, Bryce shares a revolutionary mindset shift: What if you eliminate your own job first?

Drawing from his presentation at TRC 2025, Bryce focuses on the People and Culture at Work domain of the Uptime Elements, emphasizing Opportunity for Growth and Mattering at Work.

Key Takeaways & Concepts:

The Glug Effect: Bryce introduces the hilarious and highly relatable analogy of the "glug" —the sudden, overwhelming feeling of negative emotions caused when too many demands (meetings, urgent work) flood your schedule, leading to breakdowns and messes in your team and process.

The Proactive Solution: The core counter-strategy is to write things down with the explicit mentality of giving that work to someone else. This practice captures valuable tacit knowledge, creates growth opportunities for others, and frees up your time for passion work.

Reliability Connection: By reducing the overwhelm (the "glug"), people are happier, more effective, and the underlying processes become more reliable.

Actionable First Steps: Bryce offers simple, low-tech ways to get started, such as writing down just one task, recording a screen recording, or keeping an informal SharePoint or Wiki—proving you don't need official sign-off or a huge budget to begin leaving a meaningful legacy.

This session serves as a breath of fresh air, reminding everyone that people drive processes, and focusing on team well-being is the fastest route to reliable equipment. Watch Session https://reliabilityweb.com/en/reliability-tv/maintenance-culture

On this episode of Reliability Radio, hosts Jonathan Guiney and Brendan Russ welcome Michael Bigelow, Systems Engineering, Energy and Water Efficiency lead at Seattle Children's Hospital, to discuss the extreme measures taken to ensure the reliability of critical assets, specifically patient transport elevators.

In a facility where vertical transportation is essential for safety, accessibility, and the core mission, Michael details their holistic strategy:

• Defining Criticality: How a deep survey of patient experience, including the helicopter landing pad and emergency department access, drives their criticality analysis.

• The Performance Contract: A revolutionary approach to vendor management where financial incentives and penalties are tied directly to performance metrics like Mean Time Between Failure (MTBF) and callback rates.

• Data and Buy-In: The extensive process of aligning legal, sourcing, and frontline staff through the CMMS to ensure clean data and a unified understanding of the maintenance strategy, driven by the "why."

• The Future: Plans to deploy IoT telemetry to move from reactive tracking to anticipatory maintenance and optimize planned downtime.

This is a masterclass in how reliability principles are applied when asset failure has significant life-or-death implications.

Join Hosts Jonathan Guiney and Brendon Russ on Reliability Radio as they welcome Matt Vilardebo from JLL. Drawing on four decades of experience—starting with his father's early work in vibration analysis—Matt discusses the surprising persistence of reactive maintenance. He explores the "million dollar question": Why do maintenance teams still walk by known asset failures? Matt shares real-world stories from power plants to the Middle East, highlighting the constant battle against the mentality of running assets to failure and the critical need for maintenance professionals to communicate the true cost of downtime and subsequent equipment damage.

On this episode of Reliability Radio, hosts Jonathan Guiney and Brendan Russ welcome Bill Kilbey, Chief Reliability Officer from Weight Sensor Technology, to discuss the ongoing tension between AI hype and the human element in condition monitoring.

Drawing on his background from the U.S. Navy's nuclear submarines, Bill emphasizes that sound and vibration analysis is a detective game that requires deep human expertise. He argues that while AI is necessary to process 5 billion readings a day, a human analyst must always be in the loop to provide curated, in-context data and prevent inaccurate, unqualified recommendations.

Key Takeaways:

The AI Reality: Learn why the hype cycle is in full swing, but true predictive maintenance still relies on certified analysts with industry experience.

Beyond the Sensor: How the company won the Solution Award by creating a product that enables customers, not replaces them.

Future of Data: The powerful role of Large Language Models (LLMs) in ingesting documents (like motor manuals) and cross-correlating them with analysis data to provide contextual maintenance guidance.

The Final Warning: A call to arms to put down the phone, use your brain, and not outsource critical thinking to a digital twin.

On this episode of Reliability Radio, hosts Jonathan Guiney and Brendan Russ welcome Candi Robinson from IFS Ultimo to confront the biggest misconception in Enterprise Asset Management (EAM): that AI is an "easy button" that will magically fix every operational problem.

With two decades of EAM experience, Candi argues that technology cannot solve a foundational problem. She reveals that many organizations are still stuck using antiquated practices, like printing work orders, while expecting to jump straight to Industry 4.0.

This candid session covers:

The Data Reality Check: Why 20 years of inaccurate data will shape (and potentially break) your AI-driven future.

The Work Ahead: The essential steps—like implementing mobile solutions and achieving transparency—that must be completed before AI becomes useful.

Ultimo's Solution: How Ultimo embeds AI into the work order process to aid technicians and enforce better data entry, driving accuracy and educating users.

Single Pane of Glass: The importance of a unified platform to drive KPIs and manage compliance, especially amid changing economic and sustainability pressures.

Stop debating AI and start fixing the fundamentals.

On this episode of Reliability Radio, hosts Jonathan Guiney and Brendon Russ welcome Allen Rienstra from SDT Ultrasound Solutions to discuss the biggest mistake companies make after purchasing new technology: undervaluing training.

Allen reveals that the failure rate for new monitoring programs that neglect continuous, hands-on training aligns perfectly with the 70% program failure statistic. The core problem is the confusion between certification training (learning physics and theory) and implementation training (learning the software, making real-life decisions, and applying it to your assets).

Key Takeaways:

• The Cost of No Training: Learn why checking the box by buying the tool leads to it sitting in a closet, and how a single wrong call can kill a program's credibility forever.

• The Power of Ultrasound: Discover why ultrasound is the most versatile condition monitoring technology, owning the apex of the P-F curve as the earliest detectable method, providing immediate ROI.

• Solution for Budget Constraints: Allen shares a resource that provides thousands of instructional tutorials to help upskill your team, even if you can't get the training budget.

Never value engineer training—it is the difference between a successful program and a tool collecting dust.