Episodios

  • Introducing, Repeat Customer

    Introducing, Repeat Customer
    Apr 15 2019
    We're back with a new series about eight game-changing companies who saw something missing in the customer experience from a wide range of industries including fintech, healthcare, media, and retail. We’ll explore all of that and more on Repeat Customer. Repeat Customer is an original podcast from Zendesk. Subscribe to the podcast at zendesk.com/repeatcustomer
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    2 m
  • A Brief History of Wasting Time

    A Brief History of Wasting Time
    Dec 13 2017
    One of these days, I'm going to get help with my procrastination problem ;-). If you're the type of person to always put things off until the last minute, you're not alone. And if the people in your life give you grief about your apparent laziness or inaction, you may feel guilt and shame. But what if procrastination isn't such a bad thing after all? In fact, there's evidence that it may be a common trait in highly successful people. Psychologist Mary Lamia is an expert in procrastination. She'll explain how our emotions motivate us when we're faced with tasks and deadlines, and how to manage relationships at work and at home for people with different motivational styles.
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    14 m
  • Survival of the Friendliest

    Survival of the Friendliest
    Dec 6 2017
    Joseph Badame was prepared to protect his friends and family against anything: civil unrest; nuclear attack; hurricanes; you name it. And while he tried his best to anticipate every scenario, he could never have imagined how his extreme preparedness would eventually end up helping people he had never met, on an island far away.
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    20 m
  • The End Game

    The End Game
    Nov 29 2017
    Long before Google's AlphaGo best Lee SeDol at Go, and IBM's Deep Blue bested Gary Kasparov at chess, there was Chinook: a humble software program that set out to compete with the world's greatest checkers player. Professor Jonathan Schaeffer wrote Chinook in an attempt to use machine learning to outsmart the unbeatable checkers master, Marion Tinsley. But Schaeffer couldn't have imagined how his relationship with Tinsley would affect his program, and how the drama of their matches would change the world of artificial intelligence.
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    24 m
  • Tasha Eurich on Self-Awareness

    Tasha Eurich on Self-Awareness
    Nov 22 2017
    Dr. Tasha Eurich wants you to get serious about self-awareness. Not by journalling or meditating or taking a deep dive into your own psyche. Instead, she wants you to explore the recurring patterns in your life and the values that you hold dear. And by understanding those patterns and values, you can learn how you are seen by others, and how you affect those around you. It's a behaviour-based approach to self-improvement, and it might just save your career (or help you find a new one). On this episode of Relate, Tasha Eurich explains why you're probably not as self-aware as you think you are, and provides tips on how to see yourself more clearly.
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    19 m
  • Pets Are People Too?

    Pets Are People Too?
    Nov 15 2017
    Writer and humorist Patricia Marx noticed something peculiar. She spotted an increasing number of pets in estabishments where animals were normally not allowed. What was going on? How did these people get their furry friends into high-end restaurants or art galleries, even though these pets weren't trained service animals? Well, with a little research and a bit of help from some not-so-snuggly animals, Patricia reveals the secret. On this episode of Relate: the lengths people go to in order to have their pets with them wherever they go.
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    16 m
  • Siri and Gus

    Siri and Gus
    Nov 8 2017
    Gus is not your average teenager. He has a hard time relating to people. Small talk is a big challenge, and connecting on a personal level doesn't come naturally. This is where Apple's personal digital assistant, Siri, comes in. On this episode of Relate, you'll hear how Gus is using digital technology for human connection, and how his mom has come to understand him better.
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    12 m
  • Harry's Last Stand

    Harry's Last Stand
    Nov 1 2017
    Harry Leslie Smith has seen it all. World War, huge technological change, and massive social upheaval. He's had a family, a successful career in business, and busy post-retirement life advocating for social justice. Now, at age of 94, you'd expect that Harry would be content to rest on his laurels; to simply sit back and reflect on a life well-lived. But instead, he continues to fight for equality, with regular speaking engagements, a new book, and a podcast. On this episode of Relate, the story of what drives Harry Leslie Smith to reach across generations to help us all avoid the mistakes of the past.
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    14 m