Reinventing the Rules with Penny Hopkinson

I loved this conversation with Penny Hopkinson. She has one of those careers that looks like a straight line only in hindsight.

From being the lone woman in technical journalism in the late 60s to becoming the Queen of Operations Manuals, her story is full of grit, curiosity, and a brilliant refusal to be boxed in.

Penny shows that reinvention is not a single moment but a lifetime of choosing the next right step, even when the path feels wildly unconventional.

Penny is now a leading specialist in systems and operations manuals, drawing on her years as a trade and tech journalist, Middle East correspondent, and quality writer. She is also the CEO of Manual Magic AI, her innovative app that helps organisations create clear, engaging SOPs with real ease.

It all builds on her bestselling book Manual Magic, and her mission to make knowledge sharing work for every age, learning style, and ability.

Highlights:

(01:47) How Penny began her career in a male dominated world

(04:35) The unexpected influence of her father and a 600 degree hot wire cutter

(09:10) What she learned from interviewing business leaders

(13:57) The moment Middle East journalism ended and a new path opened

(21:17) Why video is becoming the single source of truth for training

(27:23) How Penny built her Manual Magic AI app and what it can now do

Connect with Penny:

www.manualmagic.ai

https://waitlist.manualmagic.ai/

www.linktr.ee/pennyhopkinson

https://www.linkedin.com/in/pennyhopkinson

Connect with Lucy:

Website - https://bookmagic.ai

TikTok - @lucymccarra

Instagram/Threads - @lucymccarraher

LinkedIn – https://www.linkedin.com/in/lucymccarraher/

YouTube - https://www.youtube.com/@lucymccarraherauthor

Facebook – https://www.facebook.com/LucyMcCarraher/