Redefining Success as Chief of Staff in a Global Organization

Frank Noyola shares how he went from turning down the Chief of Staff role at Quest Global to shaping it into a job focused on strategy, team building, and supporting a rapidly evolving CMO/Chief Strategy Officer. He talks about building a small team to handle operations, collaborating with the only other Chief of Staff at the company, and making sure the position stays a “driver” role instead of just administrative support. Frank also offers advice for principals on defining and maximizing the impact of a Chief of Staff.

Free Resources:

• Strategic Planning Checklist
• Chief of Staff Skills Assessment Checklist
• A Day in the Life of a Chief of Staff
• Chief of Staff Toolkit

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Who Am I?

If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want.

Time Stamps:

00:33 Marathon Journey
01:40 Chief of Staff Role Introduction
02:25 Initial Hesitations
03:38 Open and Transparent Conversations
05:01 Defining the Role
11:57 Building a Team
15:02 Collaboration with Other Chiefs of Staff
17:58 Navigating the Role
23:05 Interaction with the CEO
26:55 Advice and Reflections