Redefining Banking Operations Through AI

In this episode, we sit down with Mr. Ratan Kumar Kesh, Executive Director & Chief Operating Officer at Bandhan Bank, to explore how AI is transforming the very foundation of modern banking.

From intelligent automation and fraud detection to contextual banking offers and AI-powered agent systems, Mr. Kesh shares real-world insights into how Bandhan Bank is embracing next-gen technologies to meet rising customer expectations, enhance internal efficiencies, and navigate the complexities of a highly regulated financial ecosystem.

We also discuss the role of open banking, cloud infrastructure, and internal AI adoption strategies that put employees at the center of digital transformation. If you’re curious about how traditional banks are evolving in the AI era—or what it takes to build a future-ready financial institution—this conversation is packed with perspective.

Tune in for more.