Reclaiming Compassion: Moving Beyond Transaction in Funeral Service

What happens when technology gets in the way of compassion?

In this crucial episode of Two Guys and a Question, Alan Creedy and Danny Jefferson explore how the funeral profession has slowly drifted toward transactions—and, more importantly, how to bring back the heart of human interaction.

Drawing from their own decades of experience in the arrangement room and the development of their tool, Funeral Flow, they share practical wisdom on:

• Reclaiming genuine connection with grieving families.

• Restoring balance to the funeral director's role.

• Serving families with true presence and purpose, ensuring technology supports, rather than distracts from, empathy.

Tune in to learn how to put the human element back at the center of every interaction.

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