Recall Sessions: Tomer London on Building Gusto from ZenPayroll to 400,000 Customers

Welcome to Recall Sessions - a series on the Village Global Podcast hosted by Somrat Niyogi, Partner at Recall Capital. Each episode goes deep on how the world's most successful companies got their first customers.

In this episode, Somrat sits down with Tomer London, Co-Founder and Chief Product Officer at Gusto, to discuss how he and his co-founders built the leading payroll and HR platform for small businesses. Gusto serves over 400,000 businesses today and is valued at $9.5 billion - but it started as ZenPayroll, with a product scoped down to California-only, under five employees, salary only, and no benefits.

Tomer talks about growing up in his dad's clothing store in Israel and building an inventory system at age 12, cold-calling businesses off Yelp before writing a single line of code, the Thai restaurant lunch that confirmed they were onto something, why charging $2 per employee per month was a mistake, and how building for small businesses is startup in hard mode - but worth it if the pain is big enough.

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