Real estate’s next wave: Automation, AML, and team power

In this episode, REB’s Liam Garman is joined by the CEO of Laing+Simmons and president of the Real Estate Institute of Australia (REIA), Leanne Pilkington, to talk about the challenges and opportunities facing the Australian real estate industry.

The duo starts by discussing the upcoming Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) reforms, set to take effect in July 2026, which will require agencies to register as reporting entities and implement policies aligned with AUSTRAC’s requirements.

Leanne stresses that while some businesses may manage compliance internally, complex transactions involving foreign investors will need more rigorous checks, and external support may be necessary.

She highlighted that AI and automation can streamline compliance and property management, allowing agents to focus on client relationships.

She further emphasised the importance of building a cohesive team culture through understanding individual motivations, hiring aligned with company values, and clear communication of vision.