Quality Time With MoreSteam Podcast Por Dan Swartwout arte de portada

Quality Time With MoreSteam

Quality Time With MoreSteam

De: Dan Swartwout
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On Quality Time with MoreSteam, a variety of guests will join host Dan Swartwout to discuss continuous improvement, operational excellence, and business-related issues. You can find new episodes of Quality Time with MoreSteam on moresteam.com.2024 Economía
Episodios
  • Voice of the Customer, Voice of the Team with Rich "Raz" Razgaitis

    Voice of the Customer, Voice of the Team with Rich "Raz" Razgaitis
    Mar 31 2026
    On this episode of Quality Time with MoreSteam, we welcome back Rich "Raz" Razgaitis to the show. Host Dan Swartwout has known Raz since the second grade. Raz was also the second guest ever on Quality Time with MoreSteam. That was two years ago, and as you will learn, a lot has happened since then. Raz is the co-founder and CEO of FloWater, a company on a mission to restore clean drinking water across the United States. Raz's mission is the same. But two years later, the company has grown a lot. (Oh, and since that last episode, Raz has been named EY's Entrepreneur of the Year for the Mountain West. Not bad.) Raz and Dan dig into what it actually takes to scale a business the right way. How do you rebuild a team after a crisis forces you to downsize? How do you design a hiring process that shows you something real about a candidate? Raz looks for two things in a potential employee: competency and chemistry. He explains exactly what he means by both, and why getting one without the other can cost you. Raz also shares the story of a tagline his team spent months developing that his customers completely ignored. It turns out the customers had already written a better one themselves. This episode is a great reminder that voice of the customer cannot be manufactured in a conference room. Because they've been friends for over 40 years, the conversation between Dan and Raz is just as fun as it is informative. They talk about Raz's children's book, which went to number one with a bullet. And Raz shares how cooking dinner sometimes means more than just cooking dinner. Raz and Dan's second grade teacher, Ms. Blume, would be proud of this episode. We think you'll like it, too. In this episode you'll hear about: 2:34 - Reintroducing Raz and FloWater 7:16 - Crossing one billion plastic bottles saved 10:25 - Redesigning processes while rebuilding the team 13:44 - Competency and chemistry 18:53 - Finding the right chemistry fit 23:31 - Continuous improvement in the interview process 32:29 - Learning the Voice Of The Customer while building a business 40:49 - Standardizing processes to ensure quality at every station 46:13 - Entrepreneur of the Year 47:13 - Clean Water is Awesome: No, Really! 50:23 - Steak dinners Additional Resources "Raz" (Rich) Razgaitis on LinkedIn FloWater FloWater on LinkedIn Clean Water is Awesome: No, Really! MoreSteam's Website MoreSteam's YouTube Channel Quality Time With MoreSteam on Facebook Quality Time With MoreSteam on Instagram Quality Time With MoreSteam on LinkedIn MoreSteam's Website Subscribe to MoreSteam's Newsletter MoreSteam on LinkedIn Dan Swartwout on LinkedIn Subscribe to Quality Time With MoreSteam Apple Podcasts Spotify Amazon Music YouTube
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    56 m
  • The COO Who Started in Aisle Five With Joe Baker

    The COO Who Started in Aisle Five With Joe Baker
    Mar 17 2026
    What does a grocery store in Philadelphia have to do with running a billion-dollar operation? If you're 17-year-old Joe Baker, quite a lot, actually. Joe started bagging groceries at 17. By 24, he was the youngest store manager in company history. And by 32, he was running a billion-dollar business for Hertz in Los Angeles. Today, Joe Baker is the COO of Veritext and a Lean Six Sigma Black Belt, and the lessons he learned as a grocery bagger still resonate with him all these years later. On this episode of Quality Time with MoreSteam, Joe explains how he leads at the intersection of people, process, and technology. For Joe, the industries may change, but his approach does not. Joe puts people first, and he believes that a great culture is the foundation of a great organization. Joe and host Dan Swartwout get into the good stuff. How do you earn trust in a new organization? How do you get people to actually buy in? How do you build a culture where people care? Joe has been answering those questions his entire career. Business is a game of inches. The inches we need are everywhere around us. They are also in every minute, every second of this interview with Joe Baker. In this episode, you will hear about: 1:42 - Meet Joe Baker 5:39 - Getting into Villanova's MBA program 8:38 - The common thread throughout Joe's career 10:24 - Learning about leadership at Joe's very first job 12:56 - Why Joe's first job was so impactful 15:29 - The best opportunities for improvement or change when joining a new organization 18:18 - One of Joe's first mentors 20:19 - Joe's introduction to Lean Six Sigma at Hertz 26:24 - Business is a game of inches (voice of the customer) 30:52 - Dan's survey story 32:38 - Conducting effective surveys 36:04 - Joe's work coaching and developing people 37:12 - Joe studies leadership at 17… yes, 17! 40:00 - Learning from John Maxwell and Jack Welch 41:53 - Being open and genuine as a leader 45:45 - Finding the right balance as a Lean Six Sigma leader 49:46 - Using data to tell a story 52:30 - Analysis paralysis in sports and business 58:14 - Joe's final thoughts Additional Resources: Joe Baker on LinkedIn Books By Joe Baker Joe Baker at Veritext MoreSteam's YouTube Channel Quality Time With MoreSteam on Facebook Quality Time With MoreSteam on Instagram Quality Time With MoreSteam on LinkedIn MoreSteam's Website Subscribe to MoreSteam's Newsletter MoreSteam on LinkedIn Dan Swartwout on LinkedIn Subscribe to Quality Time With MoreSteam Apple Podcasts Spotify Amazon Music YouTube
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    1 h
  • Leadership Under Pressure with Adelaido Godinez

    Leadership Under Pressure with Adelaido Godinez
    Mar 3 2026
    This episode of Quality Time with MoreSteam focuses on leadership in service of others. Adelaido "Ad" Godinez is a retired Army colonel with 31 years of service. He has held senior roles across both the public and private sectors and brings one of the most impressive resumes the show has ever seen. As this episode shows, he's just as honest as he is accomplished. How is leadership affected by pressure, values, and daily habits? Ad and Dan talk about what happens when pressure builds and you start losing sight of the good work you are actually doing. Ad explains how he rebuilt his daily routine after leaving the military. His nightly "three things I am grateful for" habit might sound small, but it turned out to be a game changer. This episode also shows what respect for people looks like in real life. You'll hear the story behind Ad's surprise visit to MoreSteam HQ. He stopped a workday cold to publicly thank MBOE coach Ken Robinette in front of the whole team. The conversation also covers more traditional lean topics, like kata-style coaching and solving problems people actually care about. Ad is generous with his stories and his wisdom. He does not pretend any of it was easy. But it was definitely worth it. This episode will be worth it for you, too. In this episode, you will hear about: 3:15 - Meeting Ad at MoreSteam HQ 6:01 - Even the very best need coaching 8:37 - Respect for people 9:31 - Ad's background 12:16 - Advising national leaders during the pandemic 16:32 - Pressure creating self-doubt 18:52 - Going from the military to the corporate world 23:11 - Performance systems and recovery systems 26:58 - Expressing gratitude on a daily basis 31:59 - The MBOE Program at The Ohio State University 33:43 - Learning from those around you 36:56 - Becoming a better teacher, coach, and student 40:20 - Authentic leadership 42:06 - When the situation calls for a different leadership style 45:16 - Building up the people around you 49:35 - Asking Ad to return to the show 51:41 - Ad's consultancy, SOI Solutions 54:05 - Wrapping up the episode Additional Resources: Adelaido "Ad" Godinez on LinkedIn SOI Solutions MoreSteam's YouTube Channel Quality Time With MoreSteam on Facebook Quality Time With MoreSteam on Instagram Quality Time With MoreSteam on LinkedIn MoreSteam's Website Subscribe to MoreSteam's Newsletter MoreSteam on LinkedIn Dan Swartwout on LinkedIn Subscribe to Quality Time With MoreSteam Apple Podcasts Spotify Amazon Music YouTube
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    57 m
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