QLE Ep. 128 - Building Exceptional Customer Service with Ellie Pentland Throttle Muscle

In this episode of the Quick Lube Expert Podcast, Kevin Davis welcomes Ellie Pentland from Throttle Muscle, a leader with 24 years of experience in the automotive industry. Together, they dive deep into the art and science of exceptional customer service in quick lubes, sharing practical tips to elevate guest experiences, foster loyalty, and build trust that lasts. Ellie explains how to move beyond transactional interactions and create relational connections that keep customers coming back. Learn how to exceed guest expectations, build rapport, and engage customers through clear communication, genuine kindness, and a commitment to service.

Whether you’re an owner, manager, or technician, tune in for actionable strategies to create memorable experiences that stand out.

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