Put Your Numbers in Timeout: Building a Call Center People Want to Be Part Of

What does it take to build a call center where people actually want to show up? In this episode, Steve Short, VP of Sales and Marketing at Fox Pest Control, shares how his team creates a culture rooted in motivation, mentorship, and accountability. Rather than focusing on numbers alone, Steve explains why Fox’s call center thrives on leadership development and shared values. He dives into the company’s philosophy of calling managers mentors, the power of leading from the front, and how growth-minded hiring creates stronger teams. From putting “numbers in timeout” to teaching new reps that every call matters, Steve reveals the mindset that turns a grind into a mission.

Join us as we discuss:

• [4:45] What a healthy call center really looks like

• [18:48] How to turn around a call center with bad vibes

• [28:32] Why authenticity beats a perfect script every time

Check out these resources we mentioned during the podcast:

• Register for Ignite 2026

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