What happens when the skills you spent decades building suddenly feel obsolete?

In this episode of Builder Stories, Tom Elliott shares the moment AI forced him to confront a terrifying truth. At 50 years old, after spending over a decade building a successful software consulting business, he watched an AI demo that made him physically ill. The machine could do most of what he had built his career on, faster and better.

What followed was not retreat, but reinvention.

Tom walks through the fear, the identity shock, and the decision to either master AI or walk away from knowledge work entirely. He explains how a single month of intense curiosity and hands-on learning flipped his mindset from panic to possibility, and how he went from marketing leader to building agents, voice AI, and production workflows without a traditional engineering background.

This is not a story about hype or shortcuts. It is a story about relevance, agency, and what it really takes to reinvent yourself in the age of AI.

If you have ever wondered whether you are falling behind, or whether it is too late to adapt, this conversation will feel uncomfortably familiar and deeply hopeful.

Learn more and connect with Tom Elliott:

1. Connect with Tom on LinkedIn: https://www.linkedin.com/in/tomelliottnh/
2. Learn more about Nutum: https://nutum.ai/

In this episode of PROMPTED, Kyle James sits down with Mike Lemire, a longtime customer success leader and advisor, to unpack what is really happening with AI inside CS teams.

AI was supposed to make customer success more proactive, more strategic, and more human. Instead, many teams are chasing “AI strategies” without clarity on outcomes, customer experience, or value.

Mike shares what he is seeing across CS organizations, including:

1. Why AI strategy has become theater instead of problem-solving
2. How investor pressure quietly shapes AI adoption in CS
3. Support teams as the earliest AI testbed and the risks of optimizing for deflection
4. The danger of over-indexing on sentiment and the “customer watermelon” problem
5. A hackathon story where vibe coding replaced a six-figure SaaS purchase
6. Why better product experiences could ultimately reduce the need for CS itself

This is a grounded, honest conversation for customer success, CX, and GTM leaders who want to use AI thoughtfully rather than chase the latest tool.

🎧 Listen for practical lessons, cautionary insights, and a clearer way forward for AI in customer success.

Learn more and Connect with Mike:

1. Connect with Mike on LinkedIn: https://www.linkedin.com/in/michaellemire/
2. Learn more about Harmonic Leadership: https://harmonicleadership.com/

Most people use AI like a faster Google or a writing assistant.

That is not where the real leverage is.

In this episode of Prompted, Kyle sits down again with Matthew Stein to break down seven practical ways to use AI as a true thought partner, not just a tool. From idea generation and structural support to persona simulation and strategic thinking, this conversation shows how modern professionals are using AI to think better, move faster, and avoid blind spots.

If you already use AI but feel like you are only scratching the surface, this episode is for you.

👉 Demo agent shown in the episode: https://agent.ai/agent/screen-test