Practical Pet Business - Episode 29 - Tech is everywhere, how to use it to the benefit of your business and pet parents

On this edition of Practical Pet Business, Lorin and Rob take on a topic that is impossible to ignore: technology. It’s everywhere—inside and outside the pet world—and it’s transforming the way pet businesses operate and how pet parents experience the products and services they love. From point-of-sale systems and online booking tools to wearable pet tech, smart feeders, and AI-driven customer service, technology has become an integral part of the pet industry. Lorin and Rob break down the advantages of adopting new tech, including efficiency, improved customer experiences, and scalability, while also addressing common concerns such as cost, complexity, and staying true to the human connection that pet parents value. The discussion also looks forward to what’s next: how technology may continue to shape the future of pet care and business, and how savvy entrepreneurs can strike the right balance between innovation and authenticity. If you’re a pet retailer, service provider, or simply curious about where the industry is heading, this episode will give you insights, questions to consider, and practical takeaways for leveraging technology in ways that strengthen both your business and the relationships you have with the pet parents you serve.