Real estate agents know that client experience, referrals, and long-term relationships are essential to a thriving business, and this episode of Pocket Hours delivers practical, high-ROI strategies to turn clients into gifts that just keep giving.

Host Jennifer Nelson is joined by a full table of Scout brokers including Sarah Lewis, Tyler Webster, Rebecca Ross, Annelize Naude, Lalo Creme, Lorena Lee, and Garrett Thomsen. They gathered together to share entertaining stories, fails, wins, and lessons learned through years of thoughtful gifting.

With ideas like real estate client gifting, closing gifts, referral systems, and pop-bys, Jennifer and the Scout brokers share meaningful, creative, and memorable gift ideas that strengthen trust and spark referral momentum.

From personalized gift baskets to subscription-based surprises that keep clients thinking about their agent long after closing, this conversation is packed with insight and humor every agent can learn from.

The Scout real estate pros will help colleagues up their game for memorable moments that deepen relationships, spark referrals, and help them become the agent clients never forget.

Jennifer Nelson is the founder of Scout Real Estate: scoutrealestate.com. Information on how to get your clock hours and other offerings for Scout School are also listed at scoutrealestate.com/scout-school.

Connect with any of these Scout Team members at scoutrealestate.com/our-team.

Pocket Hours theme music, Welcome Home, composed and performed by Jennifer Nelson

Thinking about investing in rental property? Or helping clients who are? This episode of Pocket Hours dives deep into the realities of landlord–tenant laws in Washington State, rent control changes, and how today's market is shifting the balance of power between property owners and renters.

Host Jennifer Nelson sits down with Jennifer Hohnstein, landlord-tenant attorney at Williams Kastner, for a candid conversation about what every potential landlord should know before diving in.

Jennifer H. shares her frontline experience representing property owners and explains how well-intentioned "mom-and-pop" landlords can get trapped by new regulations, prolonged court cases, and escalating costs. Together, Jennifer N and Jennifer H explain what's changed in recent years, and why it matters more than ever to treat every rental as a business, not a side project.

This conversation focuses on managing rentals and advising clients on investment properties and is an essential listen for anyone navigating Seattle's highly tenant-friendly legal landscape.

Connect with Jennifer Hohnstein at williamskastner.com/attorneys/jennifer-k-hohnstein.

Jennifer Nelson is the founder of Scout Real Estate: scoutrealestate.com. Information on how to get your clock hours and other offerings for Scout School are also listed at scoutrealestate.com/scout-school.

Pocket Hours theme music, Welcome Home, composed and performed by Jennifer Nelson

No matter how many sales and seasons you've weathered, or if you just got your real estate license, navigating condo sales requires a special kind of magic.

In this episode of Pocket Hours, host Jennifer Nelson brings in Sue Morrow, a broker at Scout Real Estate and Jennifer's go-to "Condo Wizard." With exactly 100 condo transactions under her belt, Sue has seen it all, from foreclosures during the Great Recession to today's complex HOA structures.

Sue shares her journey from retail entrepreneur to trusted real estate advisor, and why representing condo clients requires more than a friendly walkthrough. It demands deep knowledge of HOAs, reserve funding, rental caps, and pet policies. Sue's approach combines detailed due diligence with genuine client care, helping brokers avoid pitfalls and build long-term trust.

Connect with Sue Morrow: scoutrealestate.com/our-team/sue-morrow-bio

Jennifer Nelson is the founder of Scout Real Estate: scoutrealestate.com. Information on how to get your clock hours and other offerings for Scout School are also listed at scoutrealestate.com/scout-school.

Pocket Hours theme music, Welcome Home, composed and performed by Jennifer Nelson