Generative A.I. is an intervention moment for the financial services industry.

Today on the show, Al and Steve chat about A.I. playbooks and what banks are doing with GenAI right now (namely tepid things, like testing Microsoft Copilot with their employees). They present a bigger question: should banks pursue A.I. strategies right now?

Al and Steve also explore the other timely hot word in financial services: uncertainty. What happens next with the economy remains to be seen, but Al and Steve offer up reasons why the C-suite ought to cultivate creativity whichever direction the market moves.

Show notes

• Why most Companies Shouldn’t Have an AI Strategy (WSJ article; subscription required)

Malcolm Holland, Chariman of the Board, CEO and President of Veritex Community Bank, sees himself as a banker who embraces opportunities.

On today's show, Al and Steve chat with Malcolm about how he started a bank as a 25-year-old in the 1980s – a turbulent period for banking – and how his experience of bad times helped shape his career in making big leaps; arguably, none bigger than founding his current bank at age 49 by using the inheritance money left to his wife... with her blessing.

Malcolm chats with the guys about the importance of using data to make decisions, the art of nurturing or replacing talent and what's next for the bank. Malcolm also talks about the bank's women in small business initiative. As he says: "I love it."

They’re back. In Arizona.

In advance of the upcoming Acquire or Be Acquired conference, Al and Steve chat about trends that will matter to the C-Suite this year, including: M&A activity coming in hot and how to source new ideas that will yield revenue. They also explore funding competition from fintech companies and essentials required in retaining customers.