Physician Empathy: A Skill That Matters

In this episode of POMA DOes…, POMA Vice President Valeri L. Roth, DO, speaks with clinical psychologist Alan P. Childs, MA, PsyD. Together, they explore the power of empathy in medicine—what it is, how it differs from sympathy and compassion, and how physicians can strengthen it. They share practical strategies for conveying empathy through tone of voice, attentiveness, and authentic connection, even in time-constrained clinical settings. The conversation also offers heartfelt insights on how to bring more humanity to care without extending the clinical day. They highlight how empathy enhances patient trust, treatment adherence, and outcomes while also helping physicians combat burnout.

Key Takeaways:
• Empathy is both innate and learnable. It involves emotionally understanding and connecting with patients—walking in their shoes—and can be strengthened through mindful attention and practice.

• Small gestures make a big impact. Eye contact, tone of voice, reflective listening, and undivided attention convey genuine care and foster trust—even in brief encounters.

• Empathy benefits both patients and physicians. By fostering understanding and connection, it enhances patient satisfaction and treatment adherence, while helping clinicians combat burnout by reinforcing a sense of purpose.

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