Philz Coffee’s Human Touch: Jacob Jaber

Philz Coffee Co-Founder Jacob Jaber sits down with The Information’s Amir Efrati to share his wisdom on how he scaled a small family business from a bodega to a highly successful coffee chain. In their conversation, you’ll hear how Philz uses tech to meet the need state of its customer, how Jacob navigated the constraints of the pandemic with creativity, and why SMBs in the retail space should think of growing their business in terms of relationships instead of sales.

Episode Resources 

-Learn more about Philz Coffee

-Check out this survey by The Information on how SMBs are harnessing the power of technology for growth

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