In this episode of Pharmacy Innovators, host Jim Jorgenson sits down with Jim Jacobsohn, Chief Growth Officer at Visante, and Joelle Hall, Director of Infusion Strategy, to explore how infusion services are becoming a strategic lever for hospitals and health systems. The conversation highlights how shifting care delivery models, increasing consumer expectations, payer pressures, and new market disruptors are reshaping infusion strategy—requiring health systems to rethink how and where care is delivered across hospital outpatient, AIS, and home infusion settings.

The guests discuss why pharmacy is uniquely positioned to lead this transformation and how connecting infusion services to enterprise strategy can drive improved access, financial sustainability, and better patient and provider experiences. They outline critical success components—including footprint design, payer contracting, revenue cycle alignment, analytics, and patient experience—and offer insights on partnership models and return-on-investment expectations. Whether you're a CPO, CSO, CFO, or health system strategist, this episode provides a practical and forward-looking view of the infusion landscape and how to compete in a rapidly evolving market.

In this episode, Jamie Leonard shares her journey from clinical pharmacist to Director of Pharmacy at Benefis Health System in Great Falls, Montana. She oversees pharmacy operations across the continuum of care, including acute care, cancer and infusion centers, long-term care, critical access hospitals, and Benefis’ 340B program.

Jamie discusses the unique challenges of serving a largely rural and government-payer-heavy population, while emphasizing Benefis’ strong commitment to community health, education, and work-life balance. She highlights key pharmacy initiatives such as expanding specialty and retail pharmacy, growing a Meds-to-Beds program, and supporting patients with timely medication access—critical in a state where patients often travel long distances.