Pediatrics Now: Cases Updates and Discussions for the Busy Pediatric Practitioner

De: UT Health San Antonio
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  • Cases, updates, and discussions for the busy pediatric practitioner brought to you by UT Health San Antonio Host and author Holly Wayment.
    Copyright 2022 All rights reserved.
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Enfermedades Físicas Hygiene & Healthy Living
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Episodios
  • Mastering Customer Relations: A Pediatrician's Guide Inspired by PayPal

    Mastering Customer Relations: A Pediatrician's Guide Inspired by PayPal
    May 1 2025

    In this episode of Pediatrics Now, host Holly Wayment engages in a captivating conversation with Matthew Anderson, Vice President of Customer Service at PayPal and Venmo. Together, they explore the transformative lessons that pediatric practitioners can learn from customer service practices in the corporate world. Discover how fostering professionalism and empathy among medical teams enhances patient relationships, and learn practical strategies for addressing sensitive topics such as financial discussions with grace. Anderson shares valuable insights on improving customer service in pediatrics, underscoring the power of incremental changes, relationship building, and transparent communication. Tune in for a thought-provoking discussion on creating a more patient-centered and harmonious pediatric practice.
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    22 m
  • Unlocking Customer Service Secrets with PayPal's Expert

    Unlocking Customer Service Secrets with PayPal's Expert
    Apr 24 2025

    Join host Holly Wayment on Pediatrics Now as she explores the intersection of medicine and customer service with Matthew Anderson, Vice President of Customer Service for PayPal and Venmo. Discover how principles from the corporate world can enhance patient care and communication in pediatric settings. Learn the significance of humanizing interactions and the critical components that can transform transactional activities into meaningful relationships. Matthew shares personal experiences and practical advice that empower practitioners and their medical teams. Tune in and gain insights to revolutionize patient engagement and satisfaction.
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    48 m
  • Recognizing Child Abuse

    Recognizing Child Abuse
    Apr 18 2025

    Link for MOC Credit

    https://cmetracker.net/UTHSCSA/Publisher?page=pubOpen#/getCertificate/10098633

    Host and Executive Producer Holly Wayment brings us this insightful child abuse talk by Dr. Natalie Kissoon, as she shares crucial insights into recognizing child abuse in pediatric care. This episode dives deep into case-based discussions, focusing on common signs of abuse such as unexplained bruises, sentinel injuries, and abusive head trauma. Dr. Kissoon emphasizes the importance of a thorough medical evaluation and offers practical guidance for identifying hidden patterns of maltreatment.
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    53 m
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Great podcast!

Wonderful! This podcast is a mud listen for any pediatric practitioner or anyone interested in Pediatrics. Weekly episodes are timely and so interesting and informative.

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