Patty the Polite: Burger King’s New AI Headset Coach

Burger King is piloting "Patty," an OpenAI-powered chatbot that lives inside employee headsets. Far from just an order assistant, Patty is designed to coach workers on using pleasantries like "please" and "thank you," while reporting the frequency of these interactions back to management. Eben Brown breaks down the tech behind the BK Assistant platform. Learn more about your ad choices. Visit podcastchoices.com/adchoices