Patient Charter

People interacting with healthcare services must be treated with respect. They must have equal, timely and appropriate access to optimal treatments and care, as outlined by national and international guidelines. Equally, that respect must be reciprocated to healthcare professionals.

People must understand all communication at the point of discussion, explained clearly and in an understandable format. Healthcare professionals should validate patient understanding to foster a relationship where the patient should always feel at ease to ask any questions about their situation.

It is also vital that patients feel engaged with their various health teams. This leads to patients and their families having optimal confidence in their treatment and care.