Episodios

  • Episode 224: Triangle & Voice for Pest: A Field Report

    Episode 224: Triangle & Voice for Pest: A Field Report
    May 1 2025
    Voice for Pest's Director of Business Development Raymond Kidwell joins the show to discuss the recent implementation of a new phone system at Donnie's company, Triangle Home Services. They cover Donnie's initial concerns, highlight the benefits of the system, including enhanced efficiency and reporting features, and discuss the AI capabilities Donnie is most excited about. Guest: Raymond Kidwell, Director of Business Development, Voice for Pest Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
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    39 m
  • Episode 223: Passing the Torch: Part 3

    Episode 223: Passing the Torch: Part 3
    Apr 24 2025

    This week, Dan and Donnie continue the family business series with Mikey & Mandy Nolen, the father-daughter team who operate Nozzle Nolen in West Palm Beach, Fla. They cover how the company is transitioning to a new generation of leadership, including Mickey's philosophy of "getting out of the way without going away."

    Guests: Mickey Nolen & Mandy Nolen, Nozzle Nolen Pest Solutions Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
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    39 m
  • Episode 222: Are AI CSRs Really Here? An Implementation Q&A

    Episode 222: Are AI CSRs Really Here? An Implementation Q&A
    Apr 17 2025

    What if you had a CSR who could answer after-hours calls, schedule service and respond to questions 24/7/365? On this episode, Ka Tsu of Avoca AI joins Dan and Donnie to discuss an AI call center and customer service platform. Tune in to hear a Q&A about the benefits and challenges of implementing AI CSRs in pest control.

    Guest: Ka Tsu, Sales & Partnership Lead, Avoca AI Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
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    38 m
  • Episode 221: Tariff-Proof Your Pest Business: What To Do Right Now

    Episode 221: Tariff-Proof Your Pest Business: What To Do Right Now
    Apr 8 2025
    In this early-release episode, Dan and Donnie react to the Trump administration's sweeping tariff announcement. They cover potential consequences for the pest and lawn industries, share best practices for weathering an economic jolt and offer advice for owners experiencing uncertainty. Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
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    42 m
  • Top Takeaways From March's PMP Industry Insider Podcast | Insiders Rewind

    Top Takeaways From March's PMP Industry Insider Podcast | Insiders Rewind
    Apr 7 2025

    Welcome to Insiders Rewind — Recapping March!

    This month, we’re diving into insights from Episodes 216 to 219, covering everything from Agent AI to tax strategies, growth challenges, and flipping business models for success!

    Ep. 216: Agent AI Playbook for Service Business Owners — Discover how Agent AI works autonomously and integrates with your systems for true automation.

    Ep. 217: Taxes 101 — Dan and Donnie share tax tips and how to avoid common pitfalls for pest and lawn business owners.

    Ep. 218: The GreenPal Story — Brian Clayton explains why he built GreenPal for lawn care pros, not homeowners, and why it worked!

    Ep. 219: Creating Cohesion — Donnie talks about managing team growth and navigating when great employees can’t keep up.

    We’d love to hear from you. Drop a comment, leave a review on Apple Podcasts or Spotify, and connect with us on social media @PMPIndustryInsider.
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    16 m
  • Episode 220: Why Accurate Reports + Actionable Data = Success

    Episode 220: Why Accurate Reports + Actionable Data = Success
    Apr 3 2025

    In this episode, Dan and Donnie discuss what you need to do month in and month out to create accurate financial statements so you can take meaningful action in your business. Donnie offers a glimpse into the numbers he uses to run Triangle Pest Control, and Dan shares an accountant's perspective and tools he recommends.

    Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
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    37 m
  • Episode 219: Creating Cohesion: The Power of a Singular Vision

    Episode 219: Creating Cohesion: The Power of a Singular Vision
    Mar 27 2025

    In this episode, Dan and Donnie dig into the challenges of managing growth and keeping your team on the same page as your pest or lawn company scales and becomes more complicated. They share their experiences and strategies for overcoming growth-related obstacles, and why having a strong vision is essential.

    Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
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    36 m
  • Episode 218: Evolving With Your Business: An Entrepreneur's Journey

    Episode 218: Evolving With Your Business: An Entrepreneur's Journey
    Mar 20 2025
    On this episode, Dan and Donnie welcome Bryan Clayton, CEO and co-founder of GreenPal, an online marketplace that connects homeowners with lawn mowing professionals. He walks through his journey from mowing lawns to scaling and selling a $10 million landscaping company to founding an "Uber for lawn care," and he shares advice for growing as an entrepreneur along the way. Guest: Bryan Clayton, CEO and Co-Founder, GreenPal Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
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    38 m
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