What good is a dashboard if no one’s using it?

In this episode, Jeannine Zito, senior manager of global knowledge solutions at Cleary Gottlieb, talks about how her background in banking shaped the way she thinks about data, strategy, and transformation inside major law firms. She gets into what happens when firms wait too long for the “perfect” data strategy, how information overload slows down adoption, and why the real driver of insight isn’t spreadsheets—it’s storytelling.

Jeannine also shares what it was like to move from JP Morgan into legal, what she learned rolling out a new intranet and firm directory in just nine months, and why the firms getting it right today are focused on building data cultures—not just tech stacks.

Timestamps:

(00:00) Intro

(01:09) Janine's career journey: from banking to law

(04:39) Challenges and epiphanies in data management

(11:11) The importance of data quality and context

(14:14) Leveraging data for strategic decisions

(23:49) Future of data and AI in legal industry

(33:54) Balancing immediate wins with long-term strategy

Connect with our guest:

• Jeannine Zito on LinkedIn: https://www.linkedin.com/in/jeannine-zito/
• Learn more about Cleary Gottlieb Steen & Hamilton LLP: https://www.clearygottlieb.com/

Connect with Tom:

• Tom Baldwin on LinkedIn: https://www.linkedin.com/in/tombaldwin/
• Learn more about Entegrata: https://www.entegrata.com

What makes a data strategy actually work inside a law firm?

In this episode, Carrie Remhof, Director of Firm Intelligence at Troutman Pepper Locke LLP, shares what she’s learned from building, implementing, and reimagining legal data systems across 30+ firms. She talks about the real reasons legal tech projects succeed or stall, why data perfection is a myth, and how firms can adopt a “fail fast” mindset without compromising on risk.

Carrie also walks us through her unique journey from software engineer to legal tech leader, offering candid advice on hybrid profiling, AI adoption, and how to avoid “data hoarding.” Plus, she breaks down how her team used AI to unify attorney bios post-merger, why curiosity matters more than credentials, and what it takes to foster a culture of innovation in a conservative industry.

Timestamps:

(00:00) Intro

(01:20) Career highlights and key learnings

(02:43) Implementing and innovating with Foundation

(06:50) Challenges and strategies in legal data management

(18:31) Adapting to new features and data capture

(19:45) Hybrid profiling and use cases at Troutman

(22:32) Innovative solutions for mergers

(25:03) Fostering a culture of innovation

(31:54) Embracing AI and data projects

Connect with our guest:

• Carrie Remhof on LinkedIn: https://www.linkedin.com/in/carrie-remhof-011a39b/
• Learn more about Troutman Pepper Locke LLP: https://www.troutman.com/

Connect with Tom:

• Tom Baldwin on LinkedIn: https://www.linkedin.com/in/tombaldwin/
• Learn more about Entegrata: https://www.entegrata.com

What happens when data, clients, and people finally connect?

In this episode, Rachel Shields Williams, Director of Client Intelligence at Sidley Austin LLP and incoming president of the Legal Marketing Association, shares how a lifelong instinct to “just help people” evolved into one of the most forward-thinking data roles in big law.

Rachel explains why chasing perfection kills progress, what law firms can learn from a family-run business, and how to balance short-term data wins with long-term strategic value. Plus: the critical importance of soft skills in innovation, the value of failure, and why today’s legal marketers need to become fluent in data or risk being left behind.

Timestamps:

(00:00) Intro

(01:36) Rachel's career journey

(04:07) The origin of Rachel’s service mindset

(06:23) The role of data in law firms

(14:42) The importance of failing and learning

(20:11) Hiring for traits over titles

(26:13) The future of data analytics and AI

(30:10) Practical data wisdom for law firms

Connect with our guest:

• Rachel Shields Williams on LinkedIn: https://www.linkedin.com/in/rachelshieldswilliams/
• Learn more about Sidley Austin LLP: https://www.sidley.com/

Connect with Tom:

• Tom Baldwin on LinkedIn: https://www.linkedin.com/in/tombaldwin/
• Learn more about Entegrata: https://www.entegrata.com