Outpatient OG: Amy Campbell on Pre-Visit Reviews, Pet Peeves, and People Management

Outpatient CDI is still in its pioneer-”ish” stage. Why do I say that? Per the most recent ACDIS survey data, only 31% of respondents indicated their organization had a dedicated OP CDI program.

Progress, but not enough, and still a minority.

So when you find an “OG” who has been working in risk adjustment for well over a decade, you need to pay attention. Odds are they’ve got some lessons to share and wisdom to confer. That certainly describes Amy Campbell, Director of Outpatient CDI for LifePoint Health.

Listen in as we discuss:

• “Building the airplane as we were flying...” Her start and early days in OP CDI.

• A “day in the life of” her role as OP CDI Director today for a large and growing healthcare organization

• Dashboard for success and most impactful/important KPIs

• Manual chart reviews (yes, they do this—no assistive tech). What does a pre-visit review look like/how is it conducted, and what common clarifications and dx opportunities are her team finding?

• Rapid fire round: Biggest OP CDI pet peeve (a doozy), RN vs. HIM staffing decisions, and the hardest part of managing people

• Interesting career stops, from critical care nurse and neurological intensive care nurse, to consulting, to content reviewer for Lippincott.

• Being a mother of an adult child with autism