Online Scheduling: Staffing Overhead Goes Up When You Don't Adapt

In this episode, we challenge optometry practice owners to rethink online scheduling, not as a tech upgrade, but as a strategic lever for growth and efficiency. We unpack the gap between simply offering online scheduling and actually driving patient adoption. If we want to elevate the patient experience and reduce administrative strain, we have to do more than turn it on. We have to communicate the why, integrate it into every patient touchpoint, and make it the natural first step when someone is ready to book.

This conversation goes beyond convenience. We talk about capturing missed opportunities, lowering phone volume, managing rising staffing costs, and creating a smoother experience for both patients and team members. If we are serious about adding new patients and running a more efficient practice in 2026, this is a simple, delegatable project that can create meaningful long term impact.

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Resources:

Download the Practice Owner's Financial Toolkit

20/20 Money Ultimate Financial Success Masterclass

OD Mastermind Interest Form

Check out Adam's new book: How to Buy an Optometry Practice

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