Showing appreciation in the ways that mean most to employees can boost retention, production and profitability.

The latest episode of “On the Road with Mike Anderson — Serving Up Collision Advice,” featured a discussion with Dr. Paul White to talk about how collision repair shops can benefit from learning and implementing the best ways to show their employees they are appreciated.

White is the co-author of “The Five Languages of Appreciation in the Workplace,” along with Gary Chapman, a book that has been translated into 25 languages and sold more than 600,000 copies worldwide. Its resources are used by Mercedes-Benz, Daimler Trucks, Ford and General Motors.

White spoke with Mike Anderson and Sheryl Driggers of Collision Advice about how effectively showing authentic appreciation improves workplace culture and, along with it, employee retention, production and profitability.

In this episode, Mike Anderson explains the importance of knowing your ‘why,’ by sharing his “why” — being dedicated to performing safe and proper repairs, and delivering an exceptional customer service experience. He shares key experiences that have impacted his life, including his father’s and his own service in the U.S. military.

For this episode, Mike was broadcasting live from Dallas TX and joined by Sheryl Driggers. The topic was all things scanning, including OEM vs. aftermarket scan tools and the steps needed to complete them. Mike also addressed pricing agreements between scan tool manufacturers and insurance companies.

“I’m getting off the sidelines and discussing these controversial topics.” - Mike Anderson