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In this episode of 'No Silver Spoons,' hosted by Sarah Beth Herman, the focus is on the critical role of front desk operations in dental practices as we approach 2026. The episode discusses how the first 30 seconds of a phone call can significantly impact patient trust, and how poor phone management reflects deeper issues within leadership and systems. Herman emphasizes that handling phones effectively is not merely an entry-level task but a revenue-driving, trust-building position. She explains the importance of tone, confidence, and training in creating a positive patient experience. The episode also explores the interconnectedness of phone skills with billing accuracy and overall practice efficiency. Practical solutions for improving phone management, such as role-playing scenarios and supporting front desk teams, are provided. Listeners are encouraged to audit their phone calls and align phone protocols with billing expectations. The episode concludes with key takeaways, including the notion that billing starts from the first phone call and the importance of evolving phone handling practices to meet modern standards.

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Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

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In this episode of No Silver Spoons, host Sarah Beth Herman addresses the pervasive issue of burnout in dental teams. She clarifies that burnout is not due to individual weaknesses but rather systemic issues in how modern dentistry is managed versus how it was led in the past. Sarah explores how the complexity of current dental operations, outdated leadership practices, and unrealistic role expectations contribute to burnout. She offers insight into how dental leaders can adapt, redefine roles, and implement supportive systems to mitigate burnout. Key takeaways include recognizing burnout as a leadership issue, the importance of structured clarity, and the need for leadership to evolve along with the dental industry.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

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In this episode of No Silver Spoons, Sarah Beth Herman discusses the importance of self-respect and intentionality in leadership roles. She shares personal stories from her own growth journey and emphasizes that how we show up externally often reflects our internal state. Sarah Beth explores the concept of 'enclothed cognition' and its impact on confidence and leadership authority. The episode underscores the need for preparation, self-respect, and maintaining high standards in the workplace, particularly in dental office environments. Sarah Beth concludes with actionable insights and offers mentorship for those looking to enhance their leadership skills and build intentional businesses.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.