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Sarah Beth Herman, host of 'No Silver Spoons,' shares her journey as a small business owner. She reveals the harsh truths about the challenges and worries that continuously arise in business, debunking the myth that there is a finish line where all problems disappear. Sarah recounts her story of buying a hair salon in Denver in 2011, a venture that initially felt like a dream come true but quickly turned into a nightmare due to mismanagement and deceit. Despite ending in bankruptcy and significant personal loss, including the sale of her beloved MacBook Pro, this experience taught her invaluable lessons about leadership and perseverance. Now, as she announces the launch of season four of her series, she aims to provide support and resources to help other business owners 'keep going' through their darkest times. The series will include digital downloads, a private cohort, and a supportive community, emphasizing the importance of resilience in business.

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DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

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Sarah Beth Herman, CEO of Dentistry Support and host of No Silver Spoons, discusses the vulnerabilities of dental practices that rely too heavily on a single office manager. She shares insights from a California dental group and emphasizes the importance of building resilient systems that don't depend on 'heroic' efforts from one person. The episode covers practical steps for distributing tasks, improving process reliability, and protecting team members from burnout. Key points include cross-training staff, implementing standard operating procedures (SOPs), and maintaining efficiency in areas such as patient scheduling, treatment presentations, and insurance claim submissions. Herman provides actionable guidance and advocates for a disciplined approach to practice management, supported by a weekly dashboard review. Resources and further training are available to help dental practices implement these strategies.

References

CBInsights. (2024). The top 12 reasons startups fail. CB Insights. https://www.cbinsights.com/research/startup-failure-reasons-top

SCORE Association. (2023). The megaphone of Main Street: Small business jobs report. SCORE. https://www.score.org/resource/megaphone-main-street

U.S. Bureau of Labor Statistics. (2023). Entrepreneurship and the U.S. economy. U.S. Department of Labor. https://www.bls.gov/bdm/entrepreneurship

U.S. Chamber of Commerce. (2023). Small business index Q3 2023. U.S. Chamber of Commerce. https://www.uschamber.com/small-business/small-business-index

American Psychological Association. (2022). Stress in America: The state of mental health in small business owners. APA. https://www.apa.org/news/press/releases/stress

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

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In the 86th episode of 'No Silver Spoons,' Sarah Beth Herman dives into the challenges dental business owners face when trying to scale their practices. She explains that the biggest hurdle isn't a lack of money but a lack of proper systems. Sarah highlights the issues that arise from expanding without a solid foundation, such as increased chaos and inefficiency. She shares how standardized processes, cloud-based systems, and focusing on high-value services are crucial for sustainable growth. Sarah also details how her company, Dentistry Support, assists practices in building these systems to scale smarter. She provides actionable steps for practice owners and stresses the importance of investing in systems to achieve consistency, stability, and profitability. The episode closes with an invitation to connect with Dentistry Support for personalized help.

References

AirPay Dental. (2025). Scaling smart: Operational pitfalls dental practices face as they grow. AirPay. https://airpay.dental/articles/scaling-smart-operational-pitfalls-dental-practices-face-as-they-grow

Curve Dental. (2025). Transitioning from a single office to a multi-location dental practice: Steps to success. Curve Dental. https://www.curvedental.com/dental-blog/transitioning-from-single-to-multi-location-office

DEO Dental Group. (2024). Ultimate guide: Scaling your dental practice to 20+ locations. DEO Dental Group. https://deodentalgroup.com/ultimate-guide-scaling-dental-practice-20-plus-locations

GoSensei. (2024). Growing your dental practice: A guide to managing multiple locations. Sensei Cloud. https://gosensei.com/blogs/news/growing-your-dental-practice-a-guide-to-managing-multiple-locations

Leune, S. (2025). How to grow a dental practice: Strategy for building a multi-location dental business. Scott Leune.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.