Nick Queensland: Change Management in FM
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Nick Queensland: Change Management in FM
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In this episode of The Modern Facilities Management Podcast, Griffin Hamilton sits down with Nick Queensland, a a healthcare facilities leader with more than 25 years of experience at Mayo Clinic, Luminis Health, and Johns Hopkins.
Griffin and Nick dig into the realities of change management in hospital facilities—why buy-in matters, how to communicate effectively with stakeholders, and why reinforcing change is just as important as implementing it.
Nick also reflects on the evolving expectations in healthcare facilities and the importance of engaging teams at every level.
If you’re looking to grow your career or lead change in facilities management, this episode is packed with practical insights and hard-earned lessons.
Key Topics Covered
Navigating a 25+ year career in hospital facilities
The importance of understanding your role in healthcare
Leadership philosophies and developing future FM talent
Change management: buy-in, communication, and reinforcement
Engaging stakeholders across clinical and non-clinical teams
How expectations in hospital facilities have evolved
Building team culture during times of change
Enjoy!