If I asked you to think of a hit TV show set in Miami during the late 80’s, Miami Vice would likely be the first thing that pops into your head. But lasting longer, bringing in far more awards, and featuring American treasure, Betty White, I would argue the Golden Girls had an even more lasting impact on the world. A sitcom featuring 4 single, older women living together and navigating their “golden years” together was a revelation. Their lived experiences informed how they approached every situation. This scene, featuring Estelle Getty’s character, Sophia, reminds us of a simpler time in technology – when the answering machine was the peak of communication technology in the home.

Clearly, communication technology has evolved a LOT since then, both in our homes and in contact centers. That evolution in technology requires new skills of contact center leaders, says Ty Givens. She’s experienced this evolution first-hand and today, she guides CX leaders through the challenges that come with a growing business.

• Technology's Impact on Leadership• The Importance of Data Literacy• B2B vs B2C Customer Understanding• Navigating Customer Experience in Hyper-Growth Companies• Identifying Skill Gaps in Leadership• Strategic Thinking in Rapid Growth Mode• Understanding Vendor Relationships and Contracts• The Future of AI and Human InteractionConnect with Ty on LinkedIn – https://www.linkedin.com/in/tybryantgivens/

CX Collective – https://www.cxcollective.com/

Music courtesy of Big Red Horse – https://www.facebook.com/bigredhorseband/

Nate Gibson may not be a household name, but his rockabilly novelty, Duck Butt, released in 2017, reminds us that there’s something silly about our favorite feathered waterfowl. Ducks may seem elegant, but when they need to eat, they put their beak in the water, and their tail goes up and that’s when you see those legs churning in the water. Chaos.

You’re on stage. There are 100 people in the audience. You’re beginning to sweat. You’re holding the podium in front of you and your presentation is frozen. Sounds like chaos. When Dean Griess sat down to write a book about public speaking, he wanted to make sure that the readers wouldn’t feel silly in front of an audience. He wanted to help them glide smoothly along the stage and not flail furiously like a duck with its butt in the air. His book, Don’t Show Your Duck Butt, contains practical strategies to conquer nervousness, capture attention, and create remarkable experiences.

• Understanding Public Speaking Fears

• The Vulnerability of Speaking to an Audience

• Tips for Overcoming Nervousness

• The Importance of Body Language

• Navigating Technology in Presentations

• Buying Time During Presentations

• The Role of Breaks in Long Sessions

Connect with Dean on LinkedIn – https://www.linkedin.com/in/deangriess/

Get your copy of Don’t Show Your Duck Butt – https://deangriess.com/about-the-book/

Nate Gibson – http://www.nathandgibson.com/index.html

Music courtesy of Big Red Horse – https://www.facebook.com/bigredhorseband/

EDM and children’s fairy tales may not seem like they go together, but in 2011, Skrillex channeled the 1991 movie, Hook, a cinematic sequel to the story of Peter Pan. Based on J. M. Barrie’s 1911 novel, Peter and Wendy, Hook imagines adult Peter returning to Neverland to rescue his two young children from Captain Hook. Bangarang is more than a Grammy-winning hit for Skrillex, it’s the battle cry of the Lost Boys, Neverland’s gang of orphans who never grow up and never back down from pirates.

Connecting with kids as an adult, especially kids who haven’t grown up in model environments, is an adventure. But when you do, the adventure may take you to unexpected places. That’s what Ethan Adshade learned when he signed up for Teach for America right out of college. His plan to go into finance took a turn to a career in learning and development. Today, he’s the Senior Director of Global Training and Development for Ticketmaster, and he joins Next in Queue to talk about what he’s learned during his adventure.

• Lessons from the Classroom• Navigating Challenges During COVID-19• The Power of Preparation• Strategies for Classroom Management• Understanding People in Education and Business• Education’s Impact on Community• The Future of Learning and TechnologyConnect with Ethan on LinkedIn – https://www.linkedin.com/in/ethan-adshade/

Music courtesy of Big Red Horse – https://www.facebook.com/bigredhorseband/