Never Let a Verbal Testimonial Go Unpublished

Social Media Mantra: Be proactive in getting positive reviews

We focus so much on what we should post on social. In this episode we want you to flip that on its head and think about how you can get your customers to post more about YOU on social.

As you have heard us say before people are more motivated when they are unhappy than when they are happy. We have to not only motivate them when they are happy, but as a business have a process in place to collect those reviews and make sure everyone on our team knows exactly what to do with a happy customer If someone says something kind, get it published in some form or fashion!