Navigating supplier disputes, part 2: mastering resolution skills

Part two of the CIPS Futures navigating supplier disputes mini-series puts conflict resolution skills and capabilities in the spotlight. We're once more joined by CIPS trainer, Kurt Warren, as he reveals the foundational strategies that procurement and supply professionals must hone to better manage commercial conflict. Realignment of responsibilities and expectations, understanding your "walk away point" and a strong grasp of accurate data are all critical, he advises.

Plus, how do you spot the signs of a dispute early? Fayola-Maria Jack, CEO and founder of resolutiion and experienced dispute negotiator reveals the key indicators to watch out for.

Additional reading:

• Download: CIPS & resolutiion Breaking the Deadlock report
• Read: CIPS Intelligence hub - supplier relationship management
• Watch: Leveraging AI to improve conflict management in procurement
• Read: Interview with resolutiion CEO, Fayola Maria-Jack on how AI is benefitting procurement and supply

This podcast mini-series is brought to you by the Chartered Institute of Procurement & Supply (CIPS), in partnership with resolutiion.