Navigating Ambiguity, Building Trust, and Human First AI • Svetlana Makarova • Work & Worldview #15

Svetlana Makarova shares her journey from growing up in Eastern Europe to becoming a leader in AI and healthcare. She discusses the cultural values instilled in her during childhood, her curiosity about human behavior, and her academic pursuits in psychology and biochemistry.

Svetlana emphasizes the importance of navigating ambiguity, her experiences in healthcare, and how she has leveraged AI to improve processes. Svetlana Makarova discusses the intersection of AI, change management, and the importance of empathy in leadership. She emphasizes the need for transparency and trust during AI transitions, highlighting the human element that must be preserved in customer service and healthcare.

Makarova also addresses the anxiety leaders face regarding AI implementation and the necessity of a human-first approach to technology.

The discussion culminates in insights on how to navigate the complexities of AI in business, ensuring that organizations adapt effectively while maintaining their core values.