My Customer Said That?!: Responding to Customers VS. Reacting to Them!

In this episode, Mike and Ryan get real about the dark side of customer service: the "psychosis" of bad reviews, empty threats, and when to officially fire a client. They break down the "Britney Spears era" of Google ads and why modern businesses must obsess over Google Business Profiles to survive in an AI-driven search world.From surviving physical threats in the office to dealing with "victim mentality" customers who complain about $2.50 tater tots, this is a masterclass in protecting your business culture, maintaining your sanity, and knowing when to stand firm on your value.