Moving from the Golden Rule to the Platinum Rule...with Karl Hebensteit

Karl emphasizes that leaders often assume everyone thinks and is motivated the same way they are, which he describes as the "human condition". He advocates moving from the "golden rule" (treat others as you want to be treated) to the "platinum rule" (understanding what motivates each individual).

When asked about the biggest organizational breakdown, he identifies trust as the primary issue. Karl notes problems when leadership teams don't trust each other or when employees fear bringing their authentic selves and real organizational challenges to leadership due to uncertainty about consequences.

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Thanks for listening. Enjoy the show!