In this episode, Geoffrey Smith sits down with Meredith Mangold to explore how lived patient experience can reshape the way digital health tools are designed, implemented, and adopted. Drawing from her journey through severe illness, surgeries, and years of navigating chronic conditions, Meredith shares how personal experience reveals the emotional and practical realities patients face that systems often overlook.

They discuss the critical gap between innovation and usability, why healthcare solutions must serve patients, clinicians, and administrators together, and how technology must go beyond functionality to foster trust and connection. Through powerful stories from the bedside, coaching, and product design, the conversation highlights how validation, empathy, and storytelling transform engagement. This episode offers a human-centered lens on innovation, reminding listeners that the most effective solutions are those patients choose, trust, and rely on.

Additional Resources:

Follow Meredith on LinkedIn: https://www.linkedin.com/in/meredithmangold/

Visit Empower Health Strategies website: www.empowerhealthstrategies.com

Visit Mo-Ments of Experience's website: www.mo-mentsofexperience.com

Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C\\

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Key Takeaways:

• Lived patient experience brings insight that data and research alone cannot provide.
• Adoption improves when digital health tools make patients feel seen, supported, and empowered.
• Healthcare solutions must consider patients, clinicians, and administrators as part of one system.
• Storytelling is a powerful mechanism for trust, validation, and human connection.
• Resistance to innovation often stems from misalignment between real needs and designed solutions.

In this episode, Geoffrey Smith sits down with Kelly Hines-Stellisch to unpack the hidden cost of burnout in healthcare and why information alone is never enough to create real change. Drawing from her lived experience as a nurse practitioner, researcher, and wellness coach, Kelly explains why healthcare leaders struggle to act on the overwhelming evidence around workforce wellbeing and how the disconnect between frontline clinicians and administrators keeps systems stuck. They explore the reality of post-pandemic trauma, the illusion of "quick win" wellness fixes, and the urgent need to translate knowledge into action. Through powerful stories from the bedside and coaching room, the conversation reveals how reclaiming energy, agency, and small moments of joy can restore purpose, rebuild hope, and help clinicians move from survival mode back into meaningful, sustainable work.

Additional Resources:

Follow Kelly on LinkedIn: https://www.linkedin.com/in/kelly-hines-stellisch/

Feel free to email Kelly: kellyyhines@gmail.com

isit Reviving Wellness Coaching: https://revivingwellnesscoaching.com/

Visit Mo-Ments of Experience's website: www.mo-mentsofexperience.com

Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C\\

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Key Takeaways:

• Burnout in healthcare is systemic, not personal, and requires system-level change.
• Information alone does not create transformation, action is what moves people forward.
• Frontline clinicians and administrators speak different languages, and bridges must be built between them.
• "Quick win" wellness initiatives fail when they ignore the lived reality of the workforce.
• Restoring energy and agency allows clinicians to advocate, reconnect with purpose, and sustain long careers.

In this episode, Geoffrey Smith sits down with Katina Sawyer to explore what truly drives wellbeing, engagement, and human flourishing at work. Katina shares how her research bridges science and real-world leadership, revealing why good intentions are not enough without clear, actionable behaviors. Together, they unpack what exemplary leaders actually do, from showing up authentically and building meaningful relationships to creating cultures of gratitude, flexibility, and psychological safety. Through stories from healthcare and beyond, the conversation highlights how small, human moments can create lasting impact, how leaders shape environments that unlock potential, and why attention, presence, and compassion are the real engines of engagement and performance.

Additional Resources:

Follow Katina on LinkedIn: https://www.linkedin.com/in/katina-sawyer-ph-d/

Take a look at Katina's book: workrbeeing.com/book

Take a look at Mo-Ments of Experience's website: www.mo-mentsofexperience.com

Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C\\

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Key Takeaways:

• Great leaders turn inspiration into action by giving people clear, practical behaviors to follow.
• Authentic, human leadership builds trust and helps people see themselves as capable leaders.
• Gratitude creates a ripple effect that strengthens connection, morale, and retention.
• Strong relationships save time by reducing conflict and empowering teams to support one another.
• Leaders shape environments that unlock potential by honoring boundaries and removing stigma around struggle.